Специалист 2й линии поддержки бизнес процессов

Severstal • Russian: C1 • Commerce • Manufacturing • Bachelor's Degree • 1C • 3 hours ago
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≈ $12k – $23k per year (Estimated)
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Severstal

Severstal is a vertically integrated steel and mining company headquartered in Moscow, Russia, with its industrial roots dating back to the commissioning of the Cherepovets Steel Mill in 1955. The company produces a range of products including hot-rolled and cold-rolled flat steel, long products, large-diameter pipes, metalware, and raw materials such as iron ore and coking coal. It maintains a significant presence in the global steel market, operating major production assets across Russia and supplying specialized steel solutions to the construction, automotive, and energy sectors.
severstal.com • HQ: Moscow, Russia • Commerce • Metals & Metallurgy • Manufacturing • 5000+ employees • Est. 1955

Примеры будущих задач:

  • Обрабатывать обращения пользователей по вопросам торгового оборудования, кассового ПО и банковских терминалов (чаты)
  • Диагностировать проблемы с использованием скриптов и базы знаний
  • Контролировать соблюдение SLA: отслеживать сроки регистрации, первичного ответа и решения обращений, приоритизировать заявки по уровню критичности
  • Анализировать категории запросов, выявлять причины инцидентов, предлагать меры по снижению количества обращений, а также актуализировать базу знаний и документацию

Что мы ожидаем:

  • Высшее экономическое или техническое образование
  • Практический опыт работы с обращениями пользователей
  • Уверенное владение 1С, Excel и PowerPoint
Работа у нас - это:
  • Официальное трудоустройство с пятидневной рабочей неделей (срочный трудовой договор до 31.03.2027 года)
  • Корпоративное оборудование для работы
  • Расширенная медицинская страховка со стоматологией
  • Ежемесячная компенсация здорового питания
  • Доступ к платформе Добросервис (онлайн-консультации специалистов)
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