Desktop Support Technician

Desktop Support Specialist (DSS L1)

Location: Chandigarh, India

Work Model: Onsite

Contract: Freelance B2B

Engagement: Dispatch / On-Demand Support

Work Type: Ticket-Based Support

Schedule: Monday–Friday | Standard Business Hours

Rate

• INR 300/hour
• INR 900/half-day
• INR 1,800/full-day

Role Overview

We are looking for an experienced Desktop Support Specialist (DSS L1) based in or around Chandigarh, India to provide onsite IT support on a dispatch/on-demand, ticket-based basis.

The engineer will handle customer IT support tickets during standard business days and hours, providing hands-on troubleshooting and resolution of desktop, hardware, software, and end-user issues.

Key Responsibilities

• Provide onsite L1 Desktop / End-User Support.
• Troubleshoot Windows desktops, laptops, applications, and user issues.
• Diagnose and resolve hardware and software problems.
• Support monitors, printers, docking stations, and other peripherals.
• Perform hardware installation, replacement, configuration, and basic troubleshooting.
• Troubleshoot basic LAN, Wi-Fi, and connectivity issues.
• Assist with user login, workstation, and account-related issues.
• Perform IMAC (Install, Move, Add & Change) activities when required.
• Perform device setup, configuration, imaging, and reimaging as required.
• Follow customer IT procedures, security policies, and support guidelines.
• Document troubleshooting steps and resolution details in the ticketing system.
• Escalate complex issues to L2/L3 teams when required.
• Complete assigned tickets professionally and within the required SLA.

Required Technical Skills

Hands-on experience with:

• Active Directory (AD)
• Microsoft Intune / SCCM
• BitLocker
• Windows 10/11
• Desktop and laptop hardware troubleshooting
• Printers, monitors, docking stations, and peripherals
• Basic network and connectivity troubleshooting
• User and workstation support

Candidate Requirements

• 3+ years of experience in Desktop Support, DSS, EUC, Field IT Support, or Service Desk.
• Strong hands-on troubleshooting and problem-solving skills.
• Practical experience with AD, Intune/SCCM, and BitLocker.
• Good communication and customer-facing skills.
• Ability to work independently at customer locations.
• Professional and customer-oriented approach.
• Must be based in or near Chandigarh and able to provide onsite support.
• Must be available during standard business days and hours.
• Ability to accept and respond to ticket-based dispatch assignments within the required SLA.

Contract & Engagement

Freelance B2B | Dispatch / On-Demand | Ticket-Based

Support tickets will be assigned based on customer requirements and will fall within standard working days and business hours.

• This is an on-demand engagement, meaning there is no guaranteed number of tickets, assignments, or working hours.

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