IT Operations Technician
Confirmed on the employer's own hiring board on Nov 8, 2026. First seen by Alion on Oct 28, 2026. SHCG scores A on the Alion truth index.
Care to Join Us?
We are looking for a proactive and customer-focused IT Operations Technician (Maternity Cover) to join our IT team based at Eastleigh College. This is an exciting opportunity to play a key role in supporting staff and students, ensuring our technology services remain reliable, secure and effective.
As an IT Operations Technician, you will be the first point of contact for IT support, providing a professional and responsive service to customers across multiple college sites. Working within the IT Helpdesk and Operations team, you will manage support requests, troubleshoot technical issues and ensure incidents are resolved efficiently in line with agreed service levels.
You will support a broad range of technologies, including desktop and mobile devices, Apple products, audio-visual equipment, printers and core business applications. You will also work closely with Infrastructure Engineers, escalating and assisting with more complex technical issues where required.
This role requires a strong customer-service mindset, excellent communication skills and a genuine enthusiasm for technology.
Weoffer great benefits including;
- Generous annual leave
- Enhanced employer pension contribution
- Regular training and development
Duties
- Act as a first-line support technician for all IT-related queries and incidents.
- Manage and resolve support tickets in line with agreed Service Level Agreements (SLAs).
- Provide technical support for desktops, laptops, mobile devices, Apple products, printers and audio-visual equipment.
- Install, configure, maintain and troubleshoot hardware and software systems.
- Escalate complex technical issues to Infrastructure Engineers when appropriate.
- Maintain accurate records of support requests, hardware assets and software inventories.
- Support the management and maintenance of audio-visual technology across the Group.
- Produce user guides, knowledge-base articles and self-help documentation.
- Monitor systems and report any issues that may impact service delivery.
- Assist with IT asset management, health and safety compliance, and equipment disposal processes.
- Support users across multiple sites and travel between locations as required.
About You
We are seeking an individual with a passion for IT and a commitment to delivering exceptional customer service.
Essential Requirements
- Experience working in an IT support, helpdesk or technical support environment.
- Strong customer service and communication skills.
- Knowledge of Microsoft Windows operating systems and Office 365 applications.
- Experience supporting desktop and laptop hardware.
- Ability to diagnose and resolve technical issues effectively.
- Strong organisational skills and attention to detail.
- Ability to prioritise workloads and manage multiple support requests.
- Commitment to continuous professional development and learning.
- Full willingness and ability to travel between Group sites when required.
Desirable Requirements
- Experience supporting Apple devices and mobile technologies.
- Knowledge of audio-visual systems and classroom technologies.
- Experience with ticketing and service management systems.
- Understanding of ITIL principles and service management best practice.
- Experience of maintaining IT asset registers and inventories.
- Knowledge of network infrastructure and cloud-based technologies.
- Relevant IT qualification such as CompTIA A+, Network+, Microsoft, Cisco or equivalent.
Why Join Us?
- Work across a varied and modern IT environment.
- Opportunities for training, development and career progression.
- Supportive and collaborative team culture.
- Exposure to a wide range of technologies and infrastructure.
- Opportunity to make a real impact on staff and student experiences.
If you are an enthusiastic IT professional looking to develop your career within a dynamic educational environment, we would love to hear from you.
About Us
The South Hampshire College Group (SHCG) is a dynamic, purpose driven Further Education organisation with a commitment to Creating Better Futures for learners, employers and communities within South Hampshire and beyond.
We pride ourselves on living our values - Collaborative, Inclusive and Aspirational. We also understand the difference exceptional employees can make to us delivering outstanding results and we are always seeking to attract talent who can add value and who will be proud to be part of our growing organisation.
South Hampshire College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our recruitment practices follow safer recruitment guidance, including enhanced DBS checks, online checks, and thorough pre-employment vetting. We value equity, diversity, inclusion and belonging, and welcome applications from all backgrounds.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Salary: £32,019 - £34,047 per annum, pro rata, dependent on qualifications and experience.