FBS Key Account Management Leader - Business Development, Shopee
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Location
In office (Hanoi)
Seniority
Staff · 3+ years exp
Confirmed on the employer's own hiring board on Sep 25, 2026. First seen by Alion on Sep 24, 2026.
Overview
Company
Impact
Profile match
Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.
- Own and deliver team-level FBS targets (FBS ADO, new seller acquisition, new SKU acquisition, ect); cascade targets to individual KAMs and track daily/weekly progress.
- Drive team capability development: partner with Central Team to design structured KAM skillset improvement programs, establish best practices, and foster a learning culture across the team to build lasting team-wide competencies.
- Monitor KAM performance: identify underperformance early, provide structured action plans.
- Identify and remove blockers across the seller journey (onboarding, operations, policy issues); coordinate cross-functionally with PMO team to resolve issues.
- Synthesize category-level insights from KAM field data: identify patterns, root causes, and opportunities; formulate and propose actionable solutions to leadership.
- Maintain a high level of product and process knowledge to provide accurate and consultative support to sellers.
- Other tasks as assigned
- 3-5 years of experience in Key Account Management, Business Development, or Sales; at least 1 year in a team lead or senior individual contributor role.
- Proven ability to manage and develop a team; comfortable setting targets, reviewing performance, and providing constructive feedback.
- Good at planning, analytical skills, and execution to plan & achieve monthly/yearly commercial targets.
- Strong communication skills, able to prepare, lead and present in meeting.
- Logical thinking and strong problem-solving skills
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