Helpdesk Engineer - Corporate IT, Marketplace (1-year contract)

Shopee • Marketplaces • Commerce • Bachelor's Degree • 3 hours ago
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Location
In office (Kuala Lumpur)
Employment
Contractor

Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 24, 2026.

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Shopee

Shopee is the largest e-commerce platform in Southeast Asia and part of the Sea Limited group. It combines a mobile first marketplace with integrated payments, logistics and live commerce. The platform operates across Southeast Asia, Taiwan and selected Latin American markets.
shopee.com • HQ: Singapore • Commerce • Est. 2015
  • Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
  • Troubleshoot and resolve end user application issues, maintain and update technical support documentation
  • Handle asset management, maintain inventory and liaise with vendors
  • Maintain and monitor office network infrastructure, IT security and antivirus tools
  • Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
  • Diploma or degree in Computer Sciences, Information Technology or a related field preferred
  • Fresh graduates are welcomed to apply
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
  • Professional Qualification - Microsoft Certified/CCNA is a plus
  • Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
  • Competent at documenting standard operating procedures and knowledge articles
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
  • Enthusiastic and willing to learn in a fluid and fast-paced environment
  • Passionate in IT technology and wants to make a difference with technology solutions
  • Good interpersonal and communication skills to interact effectively at all levels
  • Strong analytical and troubleshooting skills
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