IT Helpdesk Engineer (Contractor)

Shopee • English • Commerce • Bachelor's Degree • 2 hours ago

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Salary

≈ $16k – $38k per year (Estimated)

Location

In office (Bangkok)

Seniority

Middle · 3+ years exp

Employment

Contractor

Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 24, 2026.

Overview

Company

Impact

Profile match

Shopee

Shopee is the largest e-commerce platform in Southeast Asia and part of the Sea Limited group. It combines a mobile first marketplace with integrated payments, logistics and live commerce. The platform operates across Southeast Asia, Taiwan and selected Latin American markets.

shopee.com • HQ: Singapore • Commerce • Est. 2015

Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
Troubleshoot and resolve end user application issues, maintain and update technical support documentation
Handle asset management, maintain inventory and liaise with vendors
Maintain and monitor office network infrastructure, IT security and antivirus tools
Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

Diploma or degree in Computer Sciences, Information Technology or a related field preferred
Minimum 3 years of relevant experience operating in a similar role
In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
Professional Qualification - Microsoft Certified/CCNA is a plus
Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
Competent at documenting standard operating procedures and knowledge articles
Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
Enthusiastic and willing to learn in a fluid and fast-paced environment
Passionate in IT technology and wants to make a difference with technology solutions
Good interpersonal and communication skills to interact effectively at all levels
Strong analytical and troubleshooting skills
Good command of English (Speaking, Reading and Writting)

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