Process Intelligence & AI Enablement Specialist - Operations

Shopee • Commerce • Bachelor's Degree • 10 hours ago
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Location
In office (Manila)
Seniority
Junior · 2+ years exp

Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 24, 2026.

Overview
Company
Impact
Profile match

Shopee

Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.
shopee.com • HQ: Singapore • Commerce • Est. 2015

Key Competencies

  • Process Intelligence - Ability to analyze, structure, and optimize complex operational workflows into scalable business processes.
  • AI & LLM Readiness - Understanding of how AI systems consume, interpret, and execute structured knowledge and decision logic.
  • Workflow & Systems Thinking - Ability to design interconnected workflows, decision frameworks, and operational ecosystems.
  • Quality & Governance - Strong focus on accuracy, compliance, auditability, and continuous improvement.
  • Data-Driven Decision Making - Ability to leverage operational metrics, audits, and insights to improve processes and AI performance.
  • Cross-Functional Collaboration - Strong stakeholder management skills with the ability to influence across operations, business, and technology teams.
  • Communication & Documentation - Ability to communicate complex concepts clearly through process maps, documentation, presentations, and visual frameworks.
  • Bachelor’s degree in a relevant field or equivalent practical experience
  • 2-4 years of relevant experience in process improvement, operations, automation, or business process management
  • Strong capabilities in process mapping, workflow design, documentation, and analytical problem-solving
  • Familiarity with workflow tools, dashboards, reporting, and automation solutions
  • Exposure to AI-enabled tools or operational technology is a plus
  • Strong written and verbal communication skills
  • Experience in e-commerce or similar high-volume operational environments is an advantage
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