Projects & Analytics Specialist - Return & Refund

Shopee • Commerce • Bachelor's Degree • SQL • 1 day ago

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Salary

≈ $12k – $30k per year (Estimated)

Location

In office (Manila)

Seniority

Middle · 4+ years exp

Confirmed on the employer's own hiring board on Sep 25, 2026. First seen by Alion on Sep 24, 2026.

Overview

Company

Impact

Profile match

Shopee

Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.

shopee.com • HQ: Singapore • Commerce • 1001-5000 employees • Est. 2015

Key Competencies

Project Management & Execution - Ability to lead cross-functional projects from planning to implementation, ensuring timely delivery, measurable impact, and alignment with business objectives.
Analytical Problem-Solving & Strategic Thinking - Strong ability to analyze operational data, identify trends and root causes, and translate insights into actionable recommendations that support strategic decisions and business planning.
Performance Reporting & Data Visualization - Proficiency in Excel, Google Suite, and data visualization tools, with the ability to build dashboards, reports, and business reviews for operational monitoring and leadership reporting.
Operational Planning & Resource Optimization - Ability to support forecasting, productivity analysis, and resource planning by identifying workload trends, scaling requirements, and efficiency improvement opportunities across the function.
Process Improvement & Operational Excellence - Ability to identify operational, process, and product gaps, develop scalable solutions, and assess post-implementation impact to drive continuous improvement and better customer experience.
Automation, Data Tools & Systems Thinking - Ability to leverage automation and technology solutions to improve productivity and decision-making. Working knowledge of SQL is preferred; experience with automation tools, scripting, or AI applications is a plus.
Stakeholder Management & Communication - Strong collaboration, presentation, and communication skills, with the ability to work effectively across Operations, Product, Engineering, and business teams and present clear recommendations to senior leadership.

Bachelor's Degree in any field, with demonstrated experience in analytics, project management, operations, or business strategy
MBA or postgraduate studies are an advantage
4-7 years of relevant work experience in Project Management, Business Analytics, Strategy, Operations Excellence, Consulting, or related fields
Experience leading cross-functional projects and driving business transformation initiatives
Experience supporting Customer Service, Operations, or eCommerce environments is preferred
Experience in workforce planning, cost management, automation, or AI-related initiatives is a strong advantage

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