Seller Operations Lead, SPX Express

Shopee • Commerce • Bachelor's Degree • 7 hours ago
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Salary
≈ $69k – $181k per year (Estimated)
Location
In office (Jakarta)
Seniority
Staff · 5+ years exp

Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 24, 2026.

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Shopee

Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.
shopee.com • HQ: Singapore • Commerce • Est. 2015
  • Lead a team of up to 10 Account Executives in monitoring sellers' experience, performance and growth with Shopee Express in each region
  • Monitor team members' performance against KPI, and suggest KPI adjustment if needed
  • Able to identify and resolve seller issues related to system, orders, and operations
  • Assess individual performance through observation and measurement, and suggest corrective actions as needed
  • Assess current team processes and procedures, identify opportunities for improvement, and implement them
  • Coach, mentor, and provide feedback to team members
  • Foster a competitive yet collaborative team environment
  • Bachelor's degree, preferably from 3PL/Logistics background
  • 5+ years of experience in Account Management or Seller Management in logistics companies
  • Strong oral and written communication skills
  • Proven ability to lead a team in achieving KPI
  • Excellent leadership skills
  • Results-oriented with strong analytical skills
  • Able to work under pressure in a fast paced company
  • Dependable with high sense of ownership
  • Deep understanding of CRM systems and best practices
  • Proficient in Microsoft Office
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