Installation Engineer - Advanced
Confirmed on the employer's own hiring board on Nov 9, 2026. First seen by Alion on Nov 9, 2026. Siemens scores A on the Alion truth index.
Advanced Teamcenter Installation Support Engineer
Company Overview
We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation- helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.
Position Overview
We are seeking an Advanced Customer Support Engineer to join our Global Teamcenter Installation Support organization. This role works primarily on the service side of the team, managing the critical installation and infrastructure layers of the Teamcenter PLM Product.
Over time, you will be expected to independently manage increasingly complex customer cases, recognize when additional expertise is needed, and actively drive investigations toward resolution. You must be able to determine or isolate exactly where an issue is coming from-whether it is the application, the server, or the database.
Although this role will can be located in Mexico or Brazil, we ask you to submit your application in English.
Key Responsibilities
- Manage and support Siemens Teamcenter installations, configurations, and integrations.
- Create, configure, and troubleshoot databases as part of the Teamcenter environment.
- Investigate installation, infrastructure, and performance-related customer issues.
- Troubleshoot issues across Linux and Windows environments, including application services, file systems, permissions, and connectivity.
- Analyze installation logs, configuration files, and diagnostic data to identify possible causes.
- Isolate issues effectively to determine root causes in a multi-layered technical stack.
- Reproduce customer-reported issues in internal environments.
- Participate in technical escalations and collaborate with senior Support Engineers and SME’s.
Required Qualifications & Skills
- Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.
- 5+ years of hands-on experience in technical support, systems engineering, or a similar technical role.
- Must be familiar with Teamcenter, specifically managing Teamcenter installations.
- Deep understanding of system workings and the ability to create and manage databases.
- Working knowledge of Linux and Windows operating systems (command-line, services, permissions).
- Understanding of fundamental networking concepts (TCP/IP, DNS, HTTP/HTTPS, Firewalls).
- Strong written and verbal communication skills in English.
Preferred Qualifications
- Experience with Apache HTTP Server and web application architecture.
- Relational databases, particularly PostgreSQL.
- Enterprise authentication (SAML, OAuth, LDAP, SSO).
- Load balancers, reverse proxies, and SSL/TLS certificates.
- REST APIs and integration troubleshooting.
Training and Development
We recognize that Teamcenter is a complex enterprise platform. New team members receive an onboarding and training period that includes product training, technical knowledge transfer, and shadowing. Because these are Advanced-level positions, we expect you to build on your existing experience, pick up new concepts quickly, and progress toward independently handling your workload.
What Success Looks Like
Successful engineers in these roles are curious, proactive, and accountable. You will become increasingly comfortable managing customer cases independently, assessing issues, and determiningthe appropriate next steps toward resolution. You will have daily support and access to our global organization of subject matter experts.
Why Us
We are Siemens:
At Siemens Software, flexibility is how we work-hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world.
You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!
Our Benefits & Rewards
The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/
Commitment to Diversity and Inclusion
We value equal opportunities and welcome applications from all qualified candidates. Siemens is committed to building a diverse and inclusive workplace where all employees can thrive and contribute their unique perspectives. If you require any reasonable accommodation during the application or interview process, please let us know.
Siemens Software. Transform the Everyday