Mechanical Desk Engineer - DE - Mobility Customer Services

Pioneering in America, from the first mile to the last. This is what drives us.

We’re proud to be Great Place to Work® certified-a reflection of our commitment to creating an environment where innovation thrives, and every voice matters. Apply today and be part of shaping the future with us!

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:https://www.benefitsquickstart.com/siemens/index.html

Position Overview:

Join Siemens Mobility as a Mechanical Desk Engineer in New Castle, Delaware, and play a key role in keeping locomotive fleets operating safely and reliably. You will monitor fleet performance, support maintenance planning, and help resolve technical challenges while partnering with Siemens Customer Service teams, contractual depots, and Reliability and Service Managers. This is an opportunity to make a direct impact on day-to-day rail operations in a fast-paced, collaborative environment. The role supports a day-shift operation that includes weekends and holidays, and candidates must be flexible to work all shifts. The primary schedule is second shift, from 10:00 a.m. to 8:30 p.m., Sunday through Wednesday or Wednesday through Saturday.

What your day-to-day will look like:

• Monitor fleet performance and equipment for Siemens locomotives at the Amtrak Mechanical Desk to identify emerging issues early and support safe, reliable operations.
• Drive reliability and continuous improvement initiatives to reduce equipment downtime and control maintenance costs.
• Collaborate with Product Managers, Software Engineers, and Field Service Technicians to strengthen maintenance practices and improve fleet performance.
• Provide calm, real-time phone support to end users to accelerate troubleshooting and restore equipment to service efficiently.
• Support failure investigations and complete Root Cause Analysis reports to help prevent recurring issues and improve long-term reliability.
• Regularly review and update maintenance practices, documentation, and troubleshooting procedures to keep guidance accurate, effective, and easy to apply.
• Resolve product and service issues by clarifying customer concerns, determining the cause, explaining the best solution, expediting corrective action, and following up to confirm a timely and satisfactory resolution.

This posting outlines the primary responsibilities of the role but is not all-inclusive; additional duties may be assigned in alignment with business needs.

To thrive in this role, you have:

• Associate’s degree in a technical field, such as electrical or electromechanical engineering, or equivalent technical maintenance and operations experience.
• Proven ability to solve practical problems, take initiative, and adapt effectively to changing or ambiguous situations.
• Ability to follow a structured troubleshooting process while remaining calm in complex, time-sensitive situations.
• Strong computer skills and a willingness to learn computerized maintenance management systems.
• Proficiency in Microsoft Excel, including the ability to prepare administrative reports.
• Effective communication and active-listening skills, supported by strong organizational abilities.
• Ability to quickly learn and confidently use project-specific software and online tools.
• A continuous improvement mindset, with the ability to challenge the status quo and help strengthen results and operational efficiency.
• Ability to travel domestically up to 5%.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Purpose is the reason a company exists. It's not about making money or selling products - it's the deeper "why" behind everything we do. It answers the question: What problem are we solving? What positive change are we creating?

For Siemens, our purpose has been clear for over 175 years: We create technology to transform the everyday, for everyone.

The world needs technologies that work. Technologies that matter. Technologies that solve today's challenges and help shape a better tomorrow. And that's exactly what we build. By bringing together the real world (factories, buildings, power grids, trains) with the digital world (software, data, AI, digital twins), we help our customers become more competitive, resilient, and sustainable.

Our technology is everywhere - in trains and transportation, we help move people faster, safer, and more sustainably.

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $78,690.00 - $92,348.00 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation

for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency

Siemens follows Pay Transparency laws.

Application Deadline

This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice

California residents have the right to receive additional notices about their

personal information. To learn more, click here.

Qualified applications with arrest or conviction records will be considered for

employment in accordance with applicable local and state laws.