Senior/ Customer Technical Support Engineer

Job Summary:

Provide the technical interface for our customers. This needs a high level of internal and external communication, specification support, business development, and advocacy.

Major Responsibilities:

· Working closely with sales colleagues, establish a communication link and relationship with our customers to understand their current and future technical requirements.

· Interpret specifications. Establish optimal routing of qualification/production material based on material characterization testing and yield information.

· Work and collaborate with global internal groups to develop strategies to meet customer needs and trends.

· Shape external presentations to the customer.

· Attend/Represent Siltronic in technical conferences and classes, where necessary.

· Assist customer with issues working with internal groups to obtain solutions.

Job Requirements:

· University degree in Science or Engineering.

· Semiconductor industry experience.

· Technical knowledge in material science and with Customer facing experience will be an added advantage.

· Effective and fluent verbal and written communication skills in English.

· Knowledge of database software, spreadsheet and statistical software, and project management techniques.

· Team player, organized, analytical, self-motivated, flexible, good interpersonal skills, and able to multi-task.

Skills

Materials Science, Application Engineering, Customer Facing Issues, Developing Relationships With Customers, Interpersonal Skills, Semiconductor Industry, Engineering, Customer Presentations, Customer Data Analysis, Collaborate With Internal Team, Technical Support