Desktop Engineer

Responsible for the construction, testing, installation, operations, and facility management of client platforms to meet agreed business needs and service levels.

Key Responsibilities:

• Perform troubleshooting for client platform-related problems, ensuring prompt investigation and resolution (temporary and/or permanent) of incidents escalated, with timely status updates to all relevant parties.
• Respond to and fulfill service requests related to client platforms.
• Monitor service levels, document and maintain system configurations, and provide regular reporting to stakeholders.
• Lead and participate in client platform implementation and upgrade projects.
• Conduct research and evaluation of client platform tools and technologies to support business objectives.
• Provide systems-related technical advice to customers and project teams.
• Manage client platform management systems and oversee system changes through the change request process, delivering status reports as needed.
• Execute client platform-related presales activities, including requirement gathering and infrastructure analysis.
• Gather business and/or application requirements to perform infrastructure requirement analysis and design.
• Ensure services meet defined service level agreements (SLAs); propose and implement action plans to address any gaps.
• Establish and maintain facility management standards and best practices to drive operational consistency across projects and facility management teams.

Requirements:

• Proven experience in desktop engineering or similar IT infrastructure roles.
• Strong understanding of client platform technologies, system administration, and troubleshooting.
• Familiarity with managing infrastructure projects, presales processes, and service level management.
• Excellent communication and customer service skills to liaise effectively with clients and project teams.
• Ability to research, evaluate, and implement new tools and technologies.
• Good documentation skills and experience with change management processes.

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Skills

Troubleshooting, Microsoft Office, Hardware, Change Management, Laptops, Active Directory, Desktop Support, Windows 7, Operating Systems, System Administration, Service Level Management, Incident Management