Account Manager

Account Manager

Company: Simbrella Ghana
Location: Accra, Ghana
Employment Type: Full-Time

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Company Profile

Simbrella is a financial technology company that provides innovative mobile financial solutions, enabling financial institutions and mobile network operators to deliver accessible financial services to their customers. Through technology, data analytics and strategic partnerships, the company supports financial inclusion and drives digital transformation across emerging markets.

Simbrella Ghana is seeking a proactive, customer-focused and results-driven Account Manager to join its team in Accra. The successful candidate will manage key client relationships, identify business growth opportunities and ensure the successful delivery of the company’s products and services.

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If you have strong relationship management skills, commercial awareness and a passion for delivering value to clients, we welcome you to become part of our team.

Key Responsibilities

• • Build and maintain strong, long-term relationships with existing clients and business partners.

• • Serve as the primary point of contact for assigned accounts and address client enquiries, concerns and service requests promptly.

• • Understand clients’ business objectives and recommend suitable products and solutions that meet their needs.

• • Identify opportunities to grow existing accounts, increase revenue and expand the company’s market presence.

• • Develop and implement account management strategies that support client retention and business growth.

• • Monitor account performance, track key performance indicators and identify opportunities for improvement.

• • Coordinate with internal teams, including Sales, Operations, Technology and Finance, to ensure efficient service delivery.

• • Work closely with clients to support product implementation, onboarding and ongoing account management.

• • Prepare account plans, business proposals, presentations and regular performance reports.

• • Negotiate commercial agreements and support contract renewals in line with company policies.

• • Monitor market trends, competitor activities and industry developments to identify new business opportunities.

• • Resolve client complaints and operational challenges while maintaining high standards of customer satisfaction.

• • Ensure timely communication of product updates, service improvements and relevant business developments to clients.

• • Maintain accurate client records, account documentation and sales pipeline information.

• • Represent the company professionally during client meetings, business reviews and industry engagements.

Requirements and Qualifications

• • A bachelor’s degree in Business Administration, Marketing, Finance, Economics or a related discipline.

• • Previous experience in account management, relationship management, business development or sales.

• • Experience working in financial technology, banking, telecommunications or the financial services industry is an advantage.

• • Strong understanding of client relationship management and business development principles.

• • Excellent communication, negotiation and presentation skills.

• • Strong commercial awareness and the ability to identify revenue-generating opportunities.

• • Good analytical, organisational and problem-solving abilities.

• • Proficiency in Microsoft Office applications and customer relationship management (CRM) tools.

• • Ability to manage multiple client accounts and deliver results within agreed timelines.

• • Strong interpersonal skills and the ability to work effectively with cross-functional teams.

• • High levels of professionalism, integrity, accountability and customer focus.

What We Are Looking For

We welcome a confident and commercially minded professional who enjoys building relationships, understanding client needs and delivering practical business solutions.

You should take initiative, communicate effectively and demonstrate a strong commitment to client satisfaction and business growth. Your ability to manage relationships, identify opportunities and collaborate with internal teams will contribute directly to Simbrella Ghana’s continued success.

How to Apply

Apply online by clicking on the application button.

Application Deadline: 20 November 2026

Explore more opportunities: Browse accounting jobs in Ghana, admin jobs in Ghana, or job vacancies in Accra.