Manager Purchasing Systems and Operations

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work ® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE AND THE TEAM

The Manager - Procurement Operations, Systems & Processes is responsible for driving procurement operational excellence, digital transformation, process governance, systems effectiveness, data integrity, and continuous improvement across the organization.

The role provides data-driven insights and decision support to the Chief Procurement Officer (CPO), Chief Financial Officer (CFO), and other executives, combining procurement operations, project management, spend analytics, stakeholder management, change management, and executive communication.

WHAT YOU WILL DO:

Procurement Operations, Systems & Process Excellence

• Manage and continuously improve end-to-end procurement processes including source-tocontract, procure-to-pay, supplier onboarding, purchase orders, approvals, contract compliance, and supplier management.

• Establish consistent procurement policies, controls, workflows, KPIs, governance standards, and operating procedures.

• Identify opportunities to simplify, standardize, automate, and digitize procurement processes.

• Act as an expert in defined work flows in Ivalua, e-sourcing, contract management, supplier management and spend analytics.

• Maintain strong procurement data governance, master-data accuracy, supplier-data quality, categorization, and reporting integrity.

Project & Transformation Management

• Lead procurement transformation, system implementation, and process-improvement projects from business case through implementation and benefits realization.

• Define project scope, milestones, resources, governance, risks, dependencies, KPIs, and implementation plans.

• Coordinate cross-functional teams across Procurement, Finance, IT, Project Management, Commercial, Operations, and other business functions.

• Track project progress, risks, decisions, financial impact, and benefits, providing structured reporting to procurement leadership and executive sponsors.

Spend Analysis & Performance Management

• Analyze procurement spend across suppliers, categories, projects, business units, geographies, and technology portfolios.

• Identify opportunities for cost optimization, sourcing, supplier consolidation, demand management, and operational improvement.

• Develop dashboards and management reporting to provide a reliable single source of procurement performance information.

• Partner with Finance to align procurement savings, committed spend, forecasts, budgets, and actual financial impact.

Stakeholder & Change Management

• Manage stakeholder communication related to procurement systems, policies, process changes, performance, and transformation initiatives.

• Lead structured change-management activities including impact assessments, stakeholder engagement, communication, training, adoption, and post-implementation support.

• Track change KPIs including system adoption, process compliance, training completion, stakeholder satisfaction, data quality, and reduction in manual workarounds.

• Facilitate resolution of procurement issues affecting cost, schedules, supplier performance, or operational continuity.

Corporate Travel Support

• Provide operational oversight of the corporate travel program, including policy compliance, supplier performance, spend visibility, and process improvement.

• Act as the first point of escalation for significant travel-related operational and supplier issues.

Executive Communication & Reporting

• Prepare concise, decision-oriented dashboards, management packs, for the CPO, CFO,

• Communicate procurement performance, spend trends, transformation progress, savings, risks, supplier issues, and business implications.

• Translate complex procurement, systems, and data topics into clear financial, commercial, operational, and strategic insights.

Qualifications

ABOUT YOUR SKILS:

• 5+ years of experience in Procurement, Procurement Operations, or similar roles
• Bachelor's degree in Business Administration, Procurement, Finance or related field.

• Experience leading procurement transformation or process improvement

• Strong experience with procurement systems and digital procurement platforms.

• Advanced analytical and reporting skills

• Experience developing and implementing procurement policies, processes, governance frameworks, and controls.

• Proven experience in stakeholder management and executive-level communication.

• Fluent English, both written and verbal.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Salary / Compensation Note

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Salary / Compensation Note

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