Senior Service Engineer

1. Key Responsibilities• Manage, coordinate, and assign daily operational tasks to Cloud Engineering, Network/SDN, Compute & Storage, and Site Reliability Engineering (SRE) teams.• Review and approve Standard and Normal Change Requests prior to deployment to the Production environment.• Receive escalations from NOC/SOC Level 1 (L1) and assign incidents to the appropriate Level 2 (L2) Engineers for further investigation and resolution.• Monitor and follow up on the progress of ongoing Incidents and Problems handled by the engineering teams.• Develop, maintain, and regularly update Runbooks in collaboration with engineers across each technical domain.• Ensure the quality and compliance of patching and maintenance activities according to approved schedules and plans.• Prepare and present weekly operational status reports and support the Service Manager in capacity planning activities.• Support Corrective Maintenance (CM), Preventive Maintenance (PM), and other operational activities related to assigned projects.2. Technical Skills & CertificationsSoftware / Monitoring & Management Tools• SolarWinds• Zabbix• NetEvid• Huawei eSight• Huawei ManageOne• Huawei iMaster NCE• VMware vCenter• FortiWeb• VMware Carbon BlackHardware / Infrastructure• Servers• Storage Systems• Network Switches• FirewallsCertifications• HCIA – Cloud• HCIA – Datacom• CompTIA Cloud+

Qualifications

Age 35-45 , Thai Nationality .
Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
5–10 years of experience in Cloud Infrastructure, Data Center Operations, or a related field.
Strong understanding of Cloud Computing architectures, particularly IaaS and PaaS, as well as Virtualization concepts.
Good foundational knowledge of Networking, including VLAN, VPC, Load Balancing, and Firewall technologies.
Basic knowledge of Storage technologies, including Block Storage and Object Storage, as well as fundamental Database concepts.
Willing and able to work overtime and participate in on-call rotations during emergencies or critical incidents.
Ability to communicate effectively with both technical teams and international vendors, with sufficient English proficiency for technical communication.
Strong sense of ownership and responsibility, with the ability to work effectively under pressure.
Ability to multitask, prioritize workloads, and manage responsibilities across multiple projects simultaneously.
Demonstrates a positive attitude, proactive mindset, and strong teamwork.