Customer Service Executive

Company: Skynet Express
Location: Kumasi
Employment Type: Full-Time

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Company Profile

Skynet Express is committed to providing reliable, efficient, and customer-focused courier and logistics solutions. We connect individuals and businesses with dependable delivery services while maintaining high standards of professionalism, speed, accuracy, and customer care.

At Skynet Express, we value our people and create a welcoming work environment where employees can collaborate, develop their skills, take initiative, and contribute to excellent customer experiences.

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Job Summary

Skynet Express is seeking a proactive, professional, and customer-focused Customer Service Executive to join our team in Kumasi.

The successful candidate will serve as a key point of contact for customers, providing timely information, resolving enquiries, tracking shipments, and ensuring that customers receive a smooth and positive experience throughout the delivery process.

Key Responsibilities

• Welcome customers and provide professional, friendly, and efficient service.
• Respond promptly to customer enquiries through phone calls, email, in-person interactions, and other communication channels.
• Provide accurate information about courier services, delivery timelines, pricing, procedures, and company policies.
• Assist customers with shipment bookings, tracking, collections, and delivery-related enquiries.
• Monitor shipments and provide customers with timely updates on delivery status.
• Investigate delayed, missing, damaged, or incorrectly delivered shipments and coordinate appropriate resolutions.
• Record customer enquiries, complaints, feedback, and resolutions accurately.
• Handle customer complaints professionally and work proactively to resolve issues.
• Coordinate with dispatch, warehouse, delivery, and operations teams to address customer needs.
• Follow up on unresolved customer issues and ensure timely closure.
• Maintain accurate customer and shipment information in the company’s systems.
• Identify recurring customer concerns and recommend practical improvements to management.
• Promote relevant company services and help customers select appropriate delivery solutions.
• Protect customer information and maintain confidentiality at all times.
• Meet established customer service standards and performance targets.
• Support other administrative and operational activities as required.

Qualifications Required & Experience

• Bachelor’s degree
• Additional training or certification in Customer Service, Business Administration, Marketing, Logistics, or a related discipline will be an advantage.
• Good working knowledge of Microsoft Office applications and customer service systems.
• Understanding of courier, logistics, or delivery operations will be an advantage.

Experience, Knowledge & Skills

• Minimum of 3 years of relevant experience.
• Demonstrated experience in customer service, preferably within the courier, logistics, transportation, retail, or service industry.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-management skills.
• Excellent problem-solving and complaint-resolution abilities.
• Strong customer-focused mindset with a commitment to service excellence.
• Good organizational and time-management skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to remain calm and professional when handling difficult customer situations.
• Good teamwork and collaboration skills.
• Ability to work independently and take initiative when resolving customer issues.
• High level of professionalism, integrity, patience, and reliability.

Why Join Skynet Express?

At Skynet Express, we recognize that exceptional service starts with exceptional people. We provide a supportive and professional environment where employees can develop their abilities, collaborate with colleagues, and make a direct impact on customer satisfaction.

If you are passionate about customer service, enjoy solving problems, and want to build your career in the logistics and courier industry, we encourage you to apply.

How to Apply

Apply online by clicking on the application button.

Application Deadline: 31 October 2026