Senior Operations Manager

Smithshine Enterprises is looking for an experienced and commercially astute Senior Operations Manager to lead our end-to-end warehouse and logistics function in Botswana. The successful candidate will drive operational excellence, service delivery, cost control, productivity and continuous improvement while building a high-performance team.

• Employer: Smithshine Enterprises
• Job Type: Full-time
• Location: Gaborone, Botswana
• Category: Logistics
• Closing Date: 2026-11-18

• Lead all distribution-centre operations, including receiving, storage, picking, packing, dispatch and transportation.
• Drive stock accuracy through robust controls, cycle counts, audits, forecasting and loss-prevention initiatives.
• Optimise warehouse layout, storage utilisation and material-handling processes.
• Develop and maintain effective standard operating procedures.
• Manage operational budgets, control costs and identify sustainable efficiencies.
• Monitor performance through KPIs and implement corrective action where required
• Champion continuous improvement through WMS, technology and recognised best practices.
• Recruit, develop and lead warehouse teams, including staffing, performance and training.
• Ensure compliance with health, safety, environmental and legal requirements.
• Oversee time and attendance, workforce planning, equipment maintenance and facility standards.
• Prepare operational reports, recommendations and action plans for senior management

• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration or a related field.
• 8-10 years' experience in warehousing, logistics and supply-chain operations, including at least five years in a senior management role.
• Proven experience managing large-scale distribution-centre operations, inventory, transportation, customer service and operational planning.
• Strong leadership and financial-management capability, including large-team leadership, budgets, cost control and performance improvement.
• Sound knowledge of warehouse and logistics systems, health and safety requirements and continuous-improvement methodologies.
• Excellent analytical, problem-solving, communication, stakeholder-management and negotiation skills.
• Proficiency in Microsoft Office, particularly advanced Excel and reporting tools.

Interested candidates should submit an application letter, a detailed CV, and certified copies of their qualifications to: The Human Resource Executive Manager Smithshine Enterprises (Pty) Ltd P.O. Box 203385 Gaborone, Botswana Email: [email protected] Closing date: 18th November 2026. Only shortlisted candidates will be contacted.