Customer Service Representative - Davao (Onsite)

Description

Overview:

Snapscale is seeking a Customer Service Representative to join our growing team in an onsite setup. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.

Key Responsibilities:

• Interact with customers via phone, email, or in person to provide information and resolve inquiries or issues
• Handle customer complaints by providing appropriate solutions and alternatives within established guidelines
• Assist with collections, invoicing, and other administrative support tasks, including conducting call quality checks and related operational activities
• Maintain a positive, empathetic, and professional attitude when assisting customers
• Process orders, forms, applications, and requests accurately and efficiently
• Maintain detailed records of customer interactions, transactions, comments, and complaints
• Coordinate with internal departments to ensure customer concerns are addressed promptly
• Follow company communication procedures, policies, and service standards
• Stay up to date with company products, services, and policies
• Help ensure customer satisfaction by providing timely feedback and escalating issues when necessary

Perks:

• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements

• Minimum of 1 year of experience in the BPO, customer service, or a related industry
• Accounts Receivable (AR) and Billing experience is preferred
• Strong verbal communication skills with the ability to communicate clearly, professionally, and confidently over the phone
• Excellent written English communication skills for handling professional email and chat correspondence
• Highly organized, detail-oriented, and able to manage multiple priorities while meeting deadlines
• Demonstrates patience, professionalism, and a solutions-oriented approach when handling customer concerns
• Collaborative team player with a proactive mindset, strong ownership, and accountability
• Ability to follow established processes, adapt to feedback, and consistently deliver high-quality customer service
• Proficient in using CRM systems, ticketing platforms, and standard office applications (e.g., Microsoft Office or Google Workspace)
• Must be willing to work in an onsite setup