App Support Engineer Web-based Sr

Softtek • Spanish: C1 • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 1 day ago
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Salary
≈ $29k – $75k per year (Estimated)
Location
In office (Mexico, Mexico City)
Seniority
Senior

Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Oct 21, 2026. Softtek scores A on the Alion truth index.

Overview
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Profile match

Softtek

Softtek is a Mexican information technology services company founded in Monterrey in 1982 that coined the term nearshore to describe delivering technology services to the United States from Latin America. It provides application development and maintenance, enterprise application implementation on SAP and other platforms, cloud and infrastructure management, digital engineering, quality assurance and business process services to clients across the Americas, Europe and Asia. Headquartered in Monterrey and privately held, it operates delivery centres across Mexico, Brazil, Argentina, Spain, India and China and is one of the largest technology services firms based in Latin America.
softtek.com • HQ: Monterrey, Mexico • Managed IT Services (MSP) • Enterprise Apps Implementation Partners • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1982
Tech stack of Softtek

"Ingeniero en Soporte Linux Sr "

Soporte especializado

· Diagnosticar y coordinar la solución de incidentes en POS, Self Checkout, RAP, servidores ARS y plataforma SMART.

· Analizar logs, transacciones, configuraciones, servicios, conectividad e integraciones.

· Ejecutar o coordinar análisis de causa raíz para incidentes críticos o recurrentes.

· Validar acciones correctivas, preventivas, workarounds y soluciones definitivas.

· Participar en incidentes P1 y P2, sesiones técnicas, war rooms y revisiones post-incidente.

Administración tecnológica

· Brindar soporte en ambientes Windows y Linux, principalmente SUSE Linux.

· Dar seguimiento a servicios, cuentas, certificados, respaldos y vulnerabilidades.

· Coordinar pruebas técnicas, QA, pilotos, liberaciones y estabilización posterior.

· Mantener actualizados SOP, runbooks, diagramas, evidencias y documentación técnica.

Gestión de incidentes y problemas

· Asegurar el registro, documentación y seguimiento de casos en ServiceNow y Jira.

· Priorizar incidentes según impacto, urgencia y riesgo operativo.

· Escalar a Ingeniería o Nivel 3 cuando se requieran cambios de código, correcciones estructurales o análisis profundo.

· Dar seguimiento hasta la validación técnica y el cierre formal del caso.

Conocimientos y herramientas:

Retail y operación: POS, Self Checkout, RAP, servidores ARS, plataforma SMART, medios de pago y operación tecnológica de tiendas.

Sistemas: Linux: SUSE, Red Hat, CentOS o Ubuntu; Windows y administración de endpoints.

Microsoft: Microsoft 365, Teams, SharePoint, OneDrive, Intune y Entra ID.

ITSM y seguimiento: ServiceNow, Jira, gestión de incidentes, problemas, cambios y solicitudes.

Infraestructura: Análisis de logs, TCP/IP, DNS, DHCP, VPN y conectividad LAN/WAN.

Metodologías: ITIL, Agile, Scrum, Kanban, RCA, 5 Whys, Ishikawa y CAPA.

Productividad: Automatización, documentación técnica y herramientas de inteligencia artificial aplicadas a TI.

  • ZONA DE TRABAJO: PRESENCIAL EN CDMX (Zona de Toreo y Azcapotzalco)
  • MODALIDAD: PRESENCIAL
  • HORARIO: DISPONIBILIDAD PARA ROLAR TURNOS Y HACER GUARDIAS FINES DE SEMANA Y DIAS FESTIVOS
  • INGLÉS: Técnico
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