Office Coordinator

Who We Are

Solid Ground (SG) is an award-winning nonprofit organization whose proven, holistic approach helps families build the strong foundations they need to emerge from homelessness into a brighter future. Through safe, affordable housing and innovative supportive programming, Solid Ground helps families transition to a higher-level of self-sufficiency and break the cycle of homelessness and poverty for the next generation.

Why You’ll Love Working Here

At the heart of Solid Ground is the belief that housing stability is fundamental to the healthy development of children and to a family’s ability to be contributing members of the community. Solid Ground currently runs eight programs in suburban Ramsey and Washington Counties and housing over 660 individuals annually. Our mission is to prevent and end homelessness for families with children in the communities we serve through housing, resources, and opportunity.

Wages

$21.00 - $23.00 per hour depending on qualifications and level of experience

Benefits

• Paid vacation and sick time
• 12 paid holidays
• Competitive health, dental, and vision insurance
• Health Savings Account (HSA) and options for Flexible Spending Accounts (FSA)
• Long-term disability insurance - the employer pays the premiums
• Employer-paid basic life insurance with the option for additional coverage paid by the employee
• Voluntary benefits: Accident, hospital indemnity, critical illness, short-term disability insurance
• Solid Ground sponsors a retirement plan with a 3% employer match plus immediate vesting

Because Solid Ground is a member with Metropolitan Alliance of Connected Communities (MACC) who partners with St. Mary’s University, Solid Ground employees and their spouses are also eligible for the following benefits at St. Mary’s University:

• Discounted tuition for Bachelor’s, Master’s, and Doctorate programs
• Professional development opportunities
• Access to advancement (internships, job placement, field practice)

Schedule

This is a regular, full-time position that will work Monday through Friday 8:00am - 4:30pm.

Job Summary

Solid Ground is hiring an Office Coordinator to provide broad front desk, administrative, and resident support to ensure efficient daily operations at East Metro Place. This position creates a welcoming, safe, and professional first point of contact for residents, staff, visitors, and vendors while helping maintain organized and secure office systems.

Responsibilities

• Serve as the first point of contact for residents, visitors, vendors, and volunteers with a welcoming and professional demeanor.
• Answer and route phone calls; respond to inquiries via phone, email, and in person.
• Support residents by answering questions, providing resources, and connecting them with the appropriate staff.
• Monitor entry activity and ensure compliance with building access and visitor protocols, including maintaining visitor logs and vendor check-ins.
• Assist residents in submitting maintenance requests and coordinating with property management as needed.
• Maintain a safe and clean lobby and community space environment.
• Assist with communication materials such as notices, sign-ups, postings, and surveys.
• Maintain accurate, timely, and organized records of front desk communications, including the nature of inquiries, follow-up needs, and referrals to appropriate staff, while ensuring confidentiality.
• Assist with office supply inventory, ordering, and distribution.
• Maintain filing systems and help track operational documents and key control logs.
• Provide support for meetings, community room scheduling, and setup.
• Support implementation of safety and security procedures and communicate updates to staff, residents, and visitors.
• Provide backup coverage for the organization’s general email inbox and other administrative and Operations tasks as needed.
• Assist with scanning, copying, and distributing mail and packages to staff and residents.
• Assist with onboarding new staff in technology and office equipment use.
• Coordinate with IT vendors for troubleshooting and basic technology support.
• Support with data entry and tracking related to donations, maintenance logs, or resident resources.

What You Bring

• A high school diploma or equivalent is required; post-secondary coursework is preferred.
• 1-2 years of experience in front desk, administrative, or customer service roles.
• Experience working with diverse populations, ideally in a nonprofit or community-based setting.
• A commitment to diversity, equity, and inclusion, including the ability to work respectfully with individuals from diverse socio-economic, cultural, and personal backgrounds.
• Strong interpersonal and communication skills with the ability to remain calm in busy or challenging situations.
• Proficiency in Microsoft Office Suite, Outlook, and general phone/email systems.
• The ability to manage multiple priorities, maintain confidentiality, and ensure accuracy.
• Excellent organizational skills and attention to detail.
• The ability to work both independently and collaboratively in a team environment.
• The ability to maintain regular and reliable attendance.
• A valid driver’s license, access to reliable transportation, and the ability to meet Solid Ground’s driving record requirements. Please note that if the license was not issued in the state of Minnesota, you have 60 days after becoming a Minnesota resident in which to apply for your Minnesota driver's license or permit.

Diversity and open expression are fundamental to the work of Solid Ground. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We value the contributions of a diverse workforce, and we welcome and encourage applications from all underrepresented groups. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, religion, national origin, sex, gender identity, sexual orientation, familial status, disability, age, marital status, membership or activity in a local human rights commission, status with regard to public assistance, criminal history (justice-impacted status), housing or homelessness status, height, or weight.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the hiring process. If you apply for this position, you may see references to MACC in some online materials.

Solid Ground participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify’s official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. See E-Verify’s Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.