Business Transformation Analyst

Job Description

Are you looking for your next opportunity?

The UK Change and Transformation team play a vital role in delivering improvements into those operational teams which support Underwriting, Claims and other support functions, whilst at the same time undertaking transformation activities with which to broaden, and better control the services provided by these teams.

This exciting opportunity will allow the incumbent to support the delivery of key change initiatives by working closely with business stakeholders, technology teams, and delivery colleagues to analyse business needs, improve processes, and help implement solutions aligned to Sompo’s strategic goals. In today’s environment, the role also requires a modern analytical toolkit, including the ability to work confidently with data, use collaboration platforms effectively, and apply AI-enabled tools appropriately to improve the quality, speed, and effectiveness of analysis outputs. This role will play an important part in supporting business growth and strengthening the operational resilience of the services provided to Underwriting, Underwriting Operations, Claims, and UK Insurance supporting functions.

Location: This position will be based out of our London office.

We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you’ll be doing:

We are seeking a forward-thinking Business Transformation Analyst to help shape the future of our Commercial Insurance business. This role goes beyond traditional requirements gathering and documentation. The successful candidate will act as a problem solver, change catalyst and strategic thinker, combining business knowledge, data analysis, emerging technology and stakeholder engagement to identify opportunities, drive innovation and deliver meaningful business outcomes. Working across Underwriting, Claims, Pricing, Operations, Distribution and Technology, you will help modernise how we operate, leveraging data, automation and AI to improve customer, broker and employee experiences.

Key Responsibilities

Business Analysis & Problem Solving

• Analyse end-to-end business processes, operating models and customer journeys.
• Identify business challenges, inefficiencies and improvement opportunities.
• Challenge existing ways of working and propose innovative solutions.
• Translate complex business problems into actionable recommendations.
• Apply systems thinking to understand upstream and downstream impacts of change.

Process & operating model analysis

• Analyse and document current and future-state business processes.

• Identify inefficiencies, control gaps and opportunities to simplify, standardise or improve ways of working.

• Support the design of future-state processes, customer journeys and operating models.

• Identify dependencies and impacts across teams, processes and systems.
• Support assessment of whether implemented changes are delivering their intended outcomes and identify opportunities for continuous improvement.

Requirements

• Elicit, analyse, validate and prioritise functional and non-functional requirements.

• Translate business needs into clear requirements, user stories, business rules and acceptance criteria.

• Maintain appropriate traceability from business objectives through requirements to delivered solutions.

• Work closely with business and technology teams throughout delivery to clarify and manage requirements.

Data & Analytics

• Use data to identify trends, root causes, risks and opportunities.
• Work with data visualisation and analytics tools such as Power BI, Tableau or similar platforms.
• Develop hypotheses and recommendations supported by quantitative and qualitative analysis.
• Partner with data teams to define metrics, dashboards and business performance indicators.

Technology & AI Enablement

• Leverage AI tools and emerging technologies to improve analysis, delivery and decision making.
• Utilise tools such as ChatGPT, Microsoft Copilot, Cursor and other AI-enabled platforms.
• Support identification of automation, workflow and digital opportunities.
• Actively explore how GenAI can enhance underwriting, claims and operational processes.

Stakeholder Engagement

• Build trusted relationships across business and technology teams.
• Facilitate workshops, problem-solving sessions and design thinking activities.
• Influence stakeholders through evidence-based recommendations.
• Communicate complex concepts clearly to both technical and non-technical audiences.

Change & Delivery

• Assist with business case development,options assessment, benefit identification and outcome tracking.
• Support delivery of transformation initiatives from idea through implementation.
• Assess the impact of proposed changes on processes, people, roles, systems, data and controls.
• Define acceptance criteria and support User Acceptance Testing and business acceptance.
• Contribute to business readiness, process design and operating model evolution.

Industry & Market Insight

• Monitor emerging trends across the London Market and Commercial Insurance sector.
• Understand developments in underwriting, claims, pricing, delegated authority, digital distribution and regulatory change.
• Bring external market perspectives and leading practices into transformation initiatives.

Skills & Experience: 5-7 years of experience as a Business Analyst, preferably within the insurance industry or related sectors.

BCS International Diploma in Business Analysis, or working towards this qualification, is desirable. Equivalent recognised business analysis qualifications will also be considered.

CII or another insurance qualification would be advantageous.

Commercial Insurance Knowledge

Experience in one or more of:

• Underwriting Workbench platforms
• Claims modernisation programmes
• Pricing and rating solutions
• Policy administration systems
• Delegated authority and distribution platforms
• Broker and customer digital journeys

Technical & Analytical Skills

• Strong analytical and critical thinking capability.
• Experience using Power BI, Tableau, SQL or similar tools.
• Ability to interpret data and derive actionable insights.
• Experience using collaboration and productivity tools such as MIRO, SharePoint, and related platforms to support workshops, documentation, and team delivery
• Understanding of process modelling and business architecture concepts.
• Exposure to AI-enabled working practices and modern digital tooling.
• Experience supporting UAT, business readiness, and implementation activities

Personal Attributes

• Curious and naturally inquisitive.
• Proactive and self-motivated.
• Comfortable challenging the status quo.
• Strong relationship builder.
• Commercially minded and outcome focused.
• Adaptable and enthusiastic about learning new technologies.
• Driven by delivering measurable business value.

Success Measures

• Improvement opportunities identified and realised.
• Quality of stakeholder relationships.
• Adoption of innovative solutions
• Business outcomes achieved through change initiatives.
• Effective use of data and AI to support decision making

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.

Below is a summary of some of the benefits we offer, which may vary depending on the country:

• Health & Wellness Benefits
• Retirement & Savings Plans
• Global Parental Leave & Adoption Assistance
• Employee Assistance Program
• Tuition Reimbursement & Professional Qualification benefits

Who we are and what we stand for:

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values-Accountability, Agility, Collaboration, Development, and Integrity-we build trust and support one another to achieve our goals worldwide. Life at Sompo page

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.