Network Engineer

Role Summary

Sophos makes IT security simple with next-generation solutions that protect networks, servers, and devices, wherever they are. Today, more than 100 million users in 150 countries and a global network of channel partners trust Sophos to deliver simple solutions to complex security challenges. Focused on innovation and backed by a global network of Sophos Labs threat intelligence centers and industry- leading support, Sophos delivers solutions that are simple to deploy, maintain, and manage, enabling organizations to focus on performance and growth. Sophos is cybersecurity made simple.

We are looking for an On-Site Network Engineer to join our Network Security Group in Pittsburgh, PA. Sophos NSG develops industry leading Firewall, Secure Wi-Fi, and Secure Web Gateway products. This is not a remote work position.

The engineer will assist in building, supporting and deploying the hardware and software for development and quality assurance teams across global Sophos labs/data-centers. This individual will apply his/her skills in systems administration and network administration to support the usage needs of the engineering teams and the broader organizations. Along with technical skills, the position requires someone who can maintain careful documentation and keep the extensive lab inventory current in a DevOps fashion based on Infrastructure as Code principles.

What You Will Do

• Hands-on, in office/lab, NSG-ELS team support of the following
  • Install, network and configure firewall appliances, servers and other hardware in the labs
  • Install necessary software (typically Linux distributions) in a reproducible manner.
  • Ensure maximum lab uptime meeting internal organization SLAs.
  • Support the engineering teams in performing product development and testing and day-to-day operations and maintenance.
  • Root Cause Analysis of recurring lab infrastructure challenges
    • Diagnose and fix hardware or software problems as necessary in supported systems
    • Maintain IT components as needed. Configure and maintain networking and site infrastructure (switches, routers, security components, VPNs etc.) as required
    • Implement improvements to existing Labs Infrastructure
    • Perform backup/restore activities for network device configurations, maintain accurate inventory and documentation, and support lifecycle management (patching, hardware refresh, and decommissioning).
    • Responsible for capturing work activity in JIRA and plan effort accordingly using scrum principles

What You Will Bring

• Associate degree in Information Technology, Networking, Computer Science, or related field, along with at least 2 years’ related experience in network system administration and support experience.
• Hands-on experience installing and configuring a wide variety of servers, operating systems, and security appliances in a datacenter environment.
• Good working knowledge of network protocols and services (e.g., Transmission Control Protocol (TCP)/Internet Protocol (IP), Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP)), routing and switching concepts, VLANs, Wifi, and network monitoring tools.
• Experience with firewall administration and VPN technologies.
• Comfortable in navigating a Linux command line and OS through command line.
• Able to debug Linux system and networking issues.
• Experience with virtualized environments such as VMware vSphere, vCenter, Proxmox (KVM).
• Basic knowledge of MySQL database administration and troubleshooting.
• Basic knowledge of Shell scripting and Python scripting for configuration, automation, and troubleshooting.
• Excellent communication skills, written and verbal.
• Excellent organization and time management abilities.
• Onsite availability is a must.

Desired Skills:

• Hands-on experience with DHCP and DNS server configuration, administration, and troubleshooting.
• Working knowledge of Windows Server and Active Directory, including user and group management.
• Experience working in Software/Hardware QA or a similar testing environment