Guest Service Associate

Job Responsibilities

• Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.)

• Greet guests, determine needs, assign open lanes, and provide start up instructions, as necessary.

• Answer guest inquiries over the phone and in person; providing accurate information.

• Inform guests of upcoming promotions, specials, and events.

• Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
• Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.

• Balance receipts, count cash, and complete daily shift paperwork.
• Manage lane inventory and assists with lane turnover tasks.

• Maintain a sanitary, organized, and presentable area.
• Communicate with pit crews; operate call buttons, relay information, log calls, check response time.

• Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.

• Perform opening and closing duties as required.
• Monitor guests for rule violations.
• Report all company violations to management.
• Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Qualifications

• High school diploma or equivalent preferred.
• 6+ months previous entertainment center, hospitality, or retail experience.

Work Environment

• The noise level can be loud and may contain lighting effects such as lasers and strobes.
• This job requires working with large crowds and children.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to stand and walk for extended periods of time and able to lift 50 pounds.
• This position regularly requires long hours and frequent weekend work.