Cluster Head - Delhi
About Stable Money
Stable Money is India’s leading fixed investment platform. It is a marketplace which helps customers discover and invest in high-quality fixed-income products such as Fixed Deposits (FDs), RD, Bonds, Credit Cards, Mutual Funds from trusted institutions. Stable Money has 30 lac+ trusted investors, 2000cr+ bookings since inception and is backed by marquee investors such as Z47, Lightspeed, Fundamentum, Matrix Partners, RTP Global to name a few.
Role Overview
As the Cluster Head, you are owning end to end P&L, investment wallet growth, team & channel performance. This is a hands-on, field-first role focused on direct customer acquisition, partner development (IFAs/DSAs/MFDs/wealth advisors), team building, and process-driven execution.
What You’ll Own (Key Responsibilities)
Market & Growth
* Build and execute the city go to market: micro market mapping, pincode coverage, funnel & beat plans.
* Deliver monthly and quarterly targets for investments volume (₹), number of FDs, number of Bonds, number of mutual funds, active customers, and repeat investments.
* Drive investment wallet growth via cross sell/upsell, portfolio deepening, and city level campaigns.
Channel & Partnerships
* Acquire, activate, and scale channel partners (IFAs, DSAs, wealth boutiques, community leaders, housing societies, corporates etc).
* Run partner onboarding, training, joint customer events, incentive governance, and performance hygiene.
* Maintain high partner productivity (activations, conversion %, average ticket size, compliance score).
* Direct Sales & Customer ExperienceLead from the front in high stakes customer meetings; close marquee customers/accounts.
* Ensure top tier NPS: zero-defect KYC/documentation, quick TATs, and clear communication.
Team Building & Leadership
* Hire, train, coach, and manage 5-10 field sales reps (minimum 2 years prior team handling required).
* Institute a rigorous operating rhythm: daily huddles, weekly reviews, funnel hygiene, pipeline building, sales commitments, and capability building.
P&L, Process & Compliance
* Own city P&L: productivity, CAC, ATS, incentives, vendor spends, and unit economics.
* Be a stickler for process - CRM hygiene, pipeline data, sales commitments, input metrics, and SOP adherence.
* Ensure regulatory compliance (KYC/AML/PMLA) and audit readiness; drive clean, documented operations.
Data, Reporting & Collaboration
* Track inputs → outputs: leads → meetings → commitments → investments → renewals.
* Publish weekly/monthly dashboards; flag risks early and propose fixes.
* Work closely with central product, operations, and marketing on city feedback and experiments.
What Great Looks Like (KPIs you’ll be measured on)
* FD Volume (₹) & #FDs booked; average ticket size; wallet deepening/renewals
* Bond Volume (₹) & #Bonds booked; average ticket size; wallet deepening/renewals
* Mutual Fund Volume (₹) & #MFs booked; average ticket size; wallet deepening/retention
* Lead to Sale Conversion %, cycle time (TAT), cancellation/error rate
* Active & productive partners, partner activation to productivity ramp
* Team productivity per rep, activity/visit metrics, adherence to beats
CAC & city unit economics, marketing ROI, incentive efficiency
Customer NPS
Must-Have Qualifications
* 8+ years in City managing the P&L & B2C sales
* Local city experience & network (must have worked in the same city you’re applying for).
* Proven direct sales to retail/affluent customers and channel sales via IFAs/DSAs/partners.Managed a 5-10 member field team for ≥2 years with hard targets and reviews.
* Strong command of sales process, CRM, funnel metrics, and on ground execution.
* Bachelor’s degree (MBA preferred).Fluency in English + local language.
Skills & Traits We Value
* Hunter mindset with high ownership; thrives in the field (70 - 80% on ground).
* Process first operator: plans beats, tracks inputs, inspects what they expect.
* Excellent negotiation, closing, and partner management skills.
* Data-driven; strong Excel/Google Sheets; comfortable with CRM tools.
* High integrity, compliant by default; clear written & verbal communication.Flexibility to run weekend drives/events when needed.