Junior Restaurant Manager

Key Responsibilities

• Assist with the day-to-day management and operations of the business.
• Support the implementation and maintenance of operational procedures and standards.
• Monitor staff performance and assist with staff coordination and supervision.
• Ensure excellent customer service and handle customer queries or complaints professionally.
• Use Pilot Software to perform relevant operational and administrative tasks.
• Assist with daily reporting, record-keeping, and general administration.
• Monitor operational activities and report any issues to senior management.
• Ensure compliance with company policies, procedures, and franchise requirements.
• Assist with stock control and other operational duties, where applicable.
• Maintain a professional and productive working environment.
• Perform any additional duties reasonably required by management.

Minimum Requirements

• Previous experience in a franchise environment is essential.
• Previous junior management, supervisory, or team leader experience will be advantageous.
• Experience using Pilot Software is essential.
• Good computer literacy and administrative skills.
• Strong communication and interpersonal skills.
• Good organisational and problem-solving abilities.
• Ability to work independently and as part of a team.
• Strong attention to detail and a high level of accuracy.
• A professional attitude, with a strong sense of responsibility and accountability.
• Willingness and ability to work shifts.

Working Hours

• Morning shift: 08:00-16:00
• Afternoon/evening shift: 16:00-22:00

Training and Assessment

• The successful candidate will be required to complete two weeks of training.
• The training period will be unpaid, with transport costs covered by the company
• Candidates will also be required to complete an online assessment as part of the recruitment and selection process.