Senior Security Analyst - Ping Advanced Identity Cloud
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Salary
≈ $16k – $35k per year (Estimated)
Location
In office (Chennai)
Seniority
Senior · 4+ years exp
Employment
Full-Time
Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Oct 5, 2026. Staples India Business Innovation Hub scores B on the Alion truth index.
Overview
Company
Impact
Profile match
Staples India Business Innovation Hub, headquartered in Chennai, Tamil Nadu, functions as the dedicated Global Capability Center for the American office retail corporation Staples Inc. The technology and innovation center develops core digital solutions, focusing on enterprise e-commerce platforms, data analytics, and supply chain logistics. By leveraging skilled engineering talent, the organization supports and modernizes critical business infrastructure across global enterprise markets.
Role Summary: The Senior Security Analyst should work as a technical SME for the Ping Advanced Identity Cloud (AIC) solution, key delivery outcomes expected from this role are:
- Understand requirements related to MINOR enhancements, develop, test and deploy
- Analyze and resolve L3, L2 tickets
- Application Onboarding in Ping AIC - Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM)
- Application customization - JavaScript driven
- Minimal hands-on experience in Workforce access management solutions like Entra ID
- Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing
- Triage & resolve production incidents, restore the service availability within SLA targets
- Automate assigned manual repetitive tasks, tickets, process gaps. To improve productivity and efficiency.
- Create SOP documents for L1 service desk team
- Guide the Security analysts and associates deployed for CIAM workstream
- Flexible working in shifts as per roster rotation.
- Cross-skilling, Up-skilling in other services under the scope of the CIAM Operations Beyond the above outcomes, driving continuous service improvements to automate manual L1/1.5 tasks.
Requirements
Education
Requirements: Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field. Years of Experience:4-7 years Minimum 2-3 years of relevant support experience in Ping Advance Identity cloud or Ping Access/Ping Federate or ForgeRock Identity Cloud or ForgeRock Open AM. Basic
Qualifications:
- 4-7 years of experience in operations support leveraging access management solutions (Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or ForgeRock Identity Cloud experience (minimum 2-3 years) is mandatory.
- Working in shift model as per roster rotation strategy
- Team collaboration, Effective communication.
Technical Skills:
- Hands-on operations support experience in Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM. L2/L3 tickets, App Onboarding.
Preferred
Qualifications:
- CIAM Implementation and Operations support experience.
- Exposure to Workforce access management implementation and multi-factor authentication.
• Scripting and Java development experience
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