HCI Sr. Server Operations Team Lead
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 12, 2026.
Stefanini Group is seeking to welcome a skilled Sr Server Operations Team Lead to be part of our Hybrid Cloud & Infrastructure (HCI) cluster, within the Infrastructure Services Division.
The HCI Sr Server Operations Team Lead acts as a coordinator and lead for our Hybrid Cloud & Infrastructure (HCI) services across EMEA.
This role is responsible for coordinating, overseeing and managing Server Operations technical services, ensuring customer satisfaction, and driving continuous improvement across regions, projects and clients.
This includes managing EMEA regional Server Operations Team, coordinating delivery, transition of services, and working closely with internal teams such as Service Management, Professional Services, and Technical Experts.
Main Responsibilities:
- Lead global service delivery (RUN), service transitions, and related IT projects for the HCI Server Operations service line.
- Supervise, coordinate and manage Server Operations (Windows, Unix, Identity, Staffing) colleagues.
- Maintain strong relationships with Service Managers and internal delivery teams to ensure seamless execution.
- Ensure customer satisfaction by proactively identifying and resolving service-related issues.
- Monitor service delivery performance and ensure alignment with SLAs, budgets, and customer expectations.
- Support hiring, onboarding and workforce planning, shift planning in collaboration with HR and Delivery Managers for EMEA SO area.
- Provide leadership for continuous improvement of delivery models, processes, and tools.
- Act as a key escalation point for mid-complexity customer concerns and drive resolution as well as SO Domain administrative concerns.
- Track EMEA regional demand pipelines and align SO delivery capacity accordingly.
- Drive financial accountability and contribute to reporting and optimizations activities for SO area.
Team & Leadership:
- Manage mutiple EMEA regional distributed teams, setting clear goals, priorities, and performance expectations.
- Conduct regular team briefings, 1:1's, and service steering meetings.
- Promote a culture of ownership, transparency, and collaboration.
- Lead by example, guiding teams through challenges and mentoring for growth.
Strategic & Analytical Focus:
- Balance customer and technical team needs with company objectives.
- Make informed decisions to prioritize actions, allocate resources, plan work schedules and manage risks.
- Help shape the long-term strategy for HCI SO service delivery in alignment with company goals.
- Foster collaboration across departments and service lines to deliver integrated solutions.
- At least5 years of experience in team leadership, service delivery or technical coordination within IT Infrastructure operations.
- Proven experience directly managing teams of 10+ engineers, including hiring, performance management and development of technical staff.
- Experience leading international, distributed teams across multiple time zones, including follow-the-sun or on-call support models.
- Accountability for 24x7 production operations, including major incident management, root cause analysis and delivery against SLAs and KPIs.
- Experience driving automation and operational improvement (e.g., infrastructure as code, patching and lifecycle management)
- Strong customer orientation with the ability to manage and influence stakeholders at senior levels.
- Experience working in a matrixed, multicultural environment, including coordination with vendors or managed service providers.
- Working experience with ITIL-based service management (incident, problem, change).
- Willingness to travel as needed (client visits, workshops etc.).
Mandatory technical skills:
- Hands-on L2/L3-level experience administering and troubleshooting at least two of the following: Unix/Linux, Windows Server, Kubernetes/container platforms, and identity services (e.g., Active Directory, Entra ID, IAM/PAM), with a sound understanding of the others. This includes configuration, root cause analysis, and resolving escalated issues beyond first-line support or servicedesk/monitoring.
- Working knowledge of monitoring and observability, backup, recovery and disaster recovery practices and ITSM tooling for incident, problem and change management.
Education:
- Preferred: Bachelor's degree in Computer Science, Information Technology, Engineering or a related field. Minimum education requirement: High school studies completed with Baccalaureate diploma.
Language proficiency:
- Excellent English communication skills, both verbal and written, for professional communication and documentation (German, French, Italian are a plus).
Soft skills:
- People leadership: build trust, sets clear expectations, and gives direct, constructive feedback; coaches engineers and develops future leads.
- Communication: explains technical issues clearly to non-technical and senior audiences, in writing and in person
- Calm under pressure: stays structured and decisive during major incidents and keeps the team and stakeholders aligned.
- Decision-making and ownership: makes sound calls with incomplete information and takes accountability for outcomes, including the team's mistakes.
Desired qualifications (not mandatory):
- Relevant Technical professional certificationsrelated to Operating Systems, Infrastructure, or IT Operations (MCSA, Azure, LPIC, CompTIA, AWS etc.).
- ITIL v4/v5 Foundation Practitioner or Bridge certification is a plus.
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [email protected] and we'll be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you've been targeted, please contact us immediately at [email protected] for verification.
Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
- At least5 years of experience in team leadership, service delivery or technical coordination within IT Infrastructure operations.
- Proven experience directly managing teams of 10+ engineers, including hiring, performance management and development of technical staff.
- Experience leading international, distributed teams across multiple time zones, including follow-the-sun or on-call support models.
- Accountability for 24x7 production operations, including major incident management, root cause analysis and delivery against SLAs and KPIs.
- Experience driving automation and operational improvement (e.g., infrastructure as code, patching and lifecycle management)
- Strong customer orientation with the ability to manage and influence stakeholders at senior levels.
- Experience working in a matrixed, multicultural environment, including coordination with vendors or managed service providers.
- Working experience with ITIL-based service management (incident, problem, change).
- Willingness to travel as needed (client visits, workshops etc.).
Mandatory technical skills:
- Hands-on L2/L3-level experience administering and troubleshooting at least two of the following: Unix/Linux, Windows Server, Kubernetes/container platforms, and identity services (e.g., Active Directory, Entra ID, IAM/PAM), with a sound understanding of the others. This includes configuration, root cause analysis, and resolving escalated issues beyond first-line support or servicedesk/monitoring.
- Working knowledge of monitoring and observability, backup, recovery and disaster recovery practices and ITSM tooling for incident, problem and change management.
Education:
- Preferred: Bachelor's degree in Computer Science, Information Technology, Engineering or a related field. Minimum education requirement: High school studies completed with Baccalaureate diploma.
Language proficiency:
- Excellent English communication skills, both verbal and written, for professional communication and documentation (German, French, Italian are a plus).
Soft skills:
- People leadership: build trust, sets clear expectations, and gives direct, constructive feedback; coaches engineers and develops future leads.
- Communication: explains technical issues clearly to non-technical and senior audiences, in writing and in person
- Calm under pressure: stays structured and decisive during major incidents and keeps the team and stakeholders aligned.
- Decision-making and ownership: makes sound calls with incomplete information and takes accountability for outcomes, including the team's mistakes.
Desired qualifications (not mandatory):
- Relevant Technical professional certificationsrelated to Operating Systems, Infrastructure, or IT Operations (MCSA, Azure, LPIC, CompTIA, AWS etc.).
- ITIL v4/v5 Foundation Practitioner or Bridge certification is a plus.
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [email protected] and we'll be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you've been targeted, please contact us immediately at [email protected] for verification.
Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.