Customer Service Representative - Logistics

We are looking for a customer-focused professional with strong communication skills and the technical aptitude to troubleshoot and resolve delivery- and product-related concerns.

In this role, you will play a key part in delivering an exceptional customer experience that sets our company apart from the competition. You will support existing customers, coordinate the order-to-delivery process for new clients, and serve as a liaison between customers and the Operations team to ensure timely and accurate delivery of time-sensitive shipments.

The ideal candidate is proactive, detail-oriented, and able to build and maintain strong professional relationships with both internal teams and external customers. A strong sense of urgency, adaptability, and commitment to customer satisfaction will contribute to long-term business growth and success.

Key Responsibilities

• Respond promptly and accurately to customer inquiries through various channels, including phone, email, chat, and Slack.
• Manage a high volume of customer interactions while maintaining a professional, positive, and customer-focused approach.
• Identify, troubleshoot, and coordinate the resolution of delivery- and product-related issues.
• Prioritize customer concerns and escalate urgent matters to the appropriate teams when necessary.
• Process new customer accounts, orders, and order updates accurately and efficiently.
• Coordinate the order-to-delivery process for new prospects, ensuring timely communication and shipment coordination.
• Act as a liaison between customers, Sales, and Operations to ensure smooth coordination and timely delivery.
• Build and maintain strong professional relationships with customers and internal stakeholders.
• Collaborate with the Sales team to identify potential business opportunities and support customer retention.
• Navigate multiple customer service platforms, CRM systems, and internal databases to access, update, and manage information.
• Adapt quickly to new software, system updates, and evolving business processes.

• Remain calm, professional, and solution-oriented when handling challenging situations or competing priorities.

Requirements

• 1-3 years of experience in customer service or a related field.
• Experience in logistics, shipment coordination, or account management is an advantage.
• Excellent verbal and written communication skills.
• Strong customer service skills and a commitment to delivering an exceptional customer experience.
• Strong problem-solving skills, attention to detail, and a sense of urgency when addressing customer concerns.
• Proficient in computer applications, with the ability to navigate multiple systems simultaneously.
• Working knowledge of Microsoft Word, Microsoft Excel, and Google Docs.
• A positive attitude, a good sense of humor, and enthusiasm for working in a fast-growing company.
• Strong collaboration and interpersonal skills, with the ability to work effectively across Sales, Operations, and other departments.

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• Php 28,000 - Php 32,500