Staff Software Engineer

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

The Billing and Payments team is a multinational engineering team that creates and maintains the software platform for SurveyMonkey’s global payments and billing systems. Our primary focus is to ensure that our customers enjoy a secure checkout experience.

This year we are expanding the team to work on an exciting new integration with Stripe to enhance customer experience, while embedding next-generation AI capabilities-both in the products we build and in how we write code.

We are looking for a Staff Software Engineer who has a passion for solving complex problems and leveraging AI-assisted development tools to accelerate software delivery. In this role, you will deliver innovative, resilient systems at a rapid pace while championing modern engineering practices.

• Global Scale & Intelligent Systems: Contribute to a platform used in over 200 countries handling 39+ currencies, integrating modern payment providers, dynamic routing, and predictive fraud prevention.

• Modern AI-Powered Engineering: Champion AI-assisted development practices (such as GitHub Copilot, AI code agents, automated test generation, and AI-driven code reviews) to boost delivery velocity and code quality.

• Scale, Reliability & Data: Support the self-serve purchasing flow of all SurveyMonkey products with high-availability systems designed for deep A/B testing and dynamic optimizations.

• Collaborative Stack: Partner closely with product managers, data scientists, and designers using Python, React, Docker, and AWS.

What you’ll be working on

• Architect, build, and maintain scalable, resilient services across multiple data regions.

• Design and implement AI/ML-assisted features within billing flows (e.g., smart retry logic, dynamic pricing models, and churn prevention).

• Drive engineering productivity by integrating AI-assisted development tools, code generation workflows, and automated testing into the team's software development lifecycle (SDLC).

• Domain ownership of a suite of services supporting Billing and Payment solutions.

• Author, review, and approve technical designs and architecture blueprints for concurrent initiatives.

• Write readable, extensible backend code in Python, using AI developer tools to accelerate prototyping, refactoring, and documentation.

• Build observable systems that combine operational metrics with predictive telemetry for proactive monitoring.

• Mentor engineers on leveraging AI tooling effectively, establishing best practices for code quality, safety, and security when using AI assistance.

We’d love to hear from people with

• 12+ years of backend application development experience, primarily in high-scale environments.

• Hands-on proficiency using AI-assisted development tools (e.g., GitHub Copilot, Cursor, AI agents, automated test generators) to write, refactor, and review high-quality code.

• Deep expertise in designing, building, and maintaining production-grade APIs and microservices using Python and relational/non-relational databases.

• Experience integrating AI/ML capabilities or APIs (predictive analytics, dynamic routing, intelligent retries) into backend systems.

• Strong background in e-commerce, global payment gateways, and subscription billing engines.

• Proven track record leading cross-functional projects, cloud-native architecture on AWS, and streaming frameworks (Kafka, Spark).

• Outstanding communication skills and a passion for mentoring engineers on emerging engineering techniques.

Bonus Qualifications

• Experience establishing AI-driven developer workflows or custom internal AI tooling for engineering teams.

• Hands-on experience with modern AI frameworks (e.g., LangChain, PyTorch, TensorFlow) or LLM API integrations.

• Background in billing system integrations, payment gateways, and enterprise financial platforms.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Bengaluru office up to 3 days per week.

#LI-Hybrid

Why SurveyMonkey? We’re glad you asked

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live ourcompany values -like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Your data

For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.