Associate Manager - Application Development

Sutherland • English • 4 months ago
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Salary
≈ $20k – $49k per year (Estimated)
Location
In office (Chennai)
Seniority
Senior · 5+ years exp
Employment
Full-Time
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Company
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Sutherland

Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.
sutherlandglobal.com • HQ: Pittsford, United States • Call Center Services • Business Process Outsourcing (BPO) • IT Outsourcing • IT Consulting • Information Technology • Professional Services • Est. 1986

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Sutherland is seeking an attentive and analytical person to join us as ­­­­­­­­­­Associate Manager, to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities:

  • Keep management updated: Relay vital information in the form of timely and accurate reports
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Take the lead: Monitor reports and make changes to the application as required by the program.

To succeed in this position, you must:

  • Minimum 5 years of experience in MUMPS programming
  • US Healthcare Revenue Cycle experience a huge plus
  • Experience with Athena HPA or Athena a huge plus, or experience with other Revenue Cycle software (Epic, Cerner) , any one is required.
  • Experience with EDI a huge plus

Location: Chennai

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