customer care specialist English speaker
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Location
In office (Cairo)
Seniority
Principal
Employment
Full-Time
Overview
Company
Impact
Profile match
Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.
Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering.
Job Responsibilities:
- Provide first-line technical support to customers via phone.
- Troubleshoot and resolve hardware and software issues
- Guide users through troubleshooting steps
- Analyze technical problems and ensure timely resolution
- Document incidents, troubleshooting steps, and resolutions in support systems
- Escalate complex issues when required
- Collaborate with internal teams to improve support processes and knowledge bases
- Maintain a high level of customer satisfaction
- English level: B2 / C1
- Graduates and dropouts are welcome to apply
- Good communication and problem-solving skills
- Basic technical troubleshooting knowledge
- Flexibility to work rotational shifts
- Customer-focused mindset
- Ability to work effectively in a fast-paced environment
- Location: New Cairo
- Work Model: On-site
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