Customer Service Specialist Cairo - Egypt [Col]

Sutherland • English: C1 • Science & Engineering • 6 months ago
Apply now
Similar jobs
417,786open jobs
14,314companies
60,729added this week
Browse all
Location
In office (Cairo)
Employment
Full-Time
Overview
Company
Impact
Profile match

Sutherland

Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.
sutherlandglobal.com • HQ: Pittsford, United States • Call Center Services • Business Process Outsourcing (BPO) • IT Outsourcing • IT Consulting • Information Technology • Professional Services • Est. 1986

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.

With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.

Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth.

This is a full-time on-site role located in Cairo and Alexandria for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

Your day-to-day responsibilities will include:

Handling customer interactions with efficiency and empathy.

Providing tailored solutions to meet customer needs.

Ensuring a positive customer experience through effective communication and professional phone etiquette.

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

We’re Hiring Talented People!

Fresh Grads & Dropouts are welcome to apply!

What we’re looking for:

Fluency in English is a MUST! (B2/C1 level)

Strong skills in Customer Service & Customer Support

Proven ability to enhance Customer Satisfaction & Customer Experience

Problem-solving, active listening, & attention to detail

Experience in a customer-facing role and familiarity with CRM tools is a plus!

Flexibility with night & overnight shifts is essential

Proficiency in professional phone etiquette & communication techniques is a plus

If you’re passionate about making a difference and love helping customers, we want YOU!

All your information will be kept confidential according to EEO guidelines.

Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
417,786 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account
Free forever. No card. Under a minute.

Recommended for you based on this role

Similar stack
Same company
Cairo
≈ $17k – $49k per year (Estimated) • In office • Full-Time • 2+ years exp • Philippines
Apply
In office • Full-Time • Cairo
Apply
≈ $35k – $97k per year (Estimated) • Remote • Full-Time • Fredericton
Management
Outlook
Apply
≈ $48k – $115k per year (Estimated) • In office • Full-Time • 1+ year exp • Bogotá
Apply
≈ $22k – $54k per year (Estimated) • Remote • Full-Time • 8+ years exp • Hyderabad
DevOps
Terraform
GCP
Azure
AWS
Kubernetes
Amazon EKS
Azure AKS
Apply
In office • Full-Time • 1+ year exp • Cairo
Apply
In office • Full-Time • 3+ years exp • Cairo
Apply
Remote/Hybrid • Full-Time • 6+ years exp • Bachelor's Degree • Cairo
Apply
In office • Full-Time • Cairo
Apply
Remote/Hybrid • Internship • 1+ year exp • Cairo
Management
Google Sheets
Apply
See all jobs
This is one of many
417,786 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles