Customer Support Representative

Sutherland • English: C1 • 1 day ago
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Location
In office (Cairo)
Seniority
Junior
Employment
Full-Time
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Sutherland

Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.
sutherlandglobal.com • HQ: Pittsford, United States • Analytics Platforms • Data & Analytics • Artificial Intelligence • 201-500 employees • Est. 1986

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

Your day-to-day responsibilities will include:

  • Handling customer interactions with efficiency and empathy.
  • Providing tailored solutions to meet customer needs.
  • Ensuring a positive customer experience through effective communication and professional phone etiquette.

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

We’re Hiring Talented People!

Fresh Grads & Dropouts are welcome to apply!

What we’re looking for:

Fluency in English is a MUST! (B2/C1 level)

Strong skills in Customer Service & Customer Support

Problem-solving, active listening, & attention to detail

Experience in a customer-facing role and familiarity with CRM tools is a plus!

Flexibility with night & overnight shifts is essential

Proficiency in professional phone etiquette & communication techniques is a plus

If you’re passionate about making a difference and love helping customers, we want YOU!

Benefits:

- Monthly Salary: 20.8k net + 1,100 Overnight Allowance

- Transportation provided

- Medical and Social insurance provided

- Fully paid training

- Career growth opportunities

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