Provider Customer Service Representative (Health Insurance)

Do you enjoy helping others, answering questions and resolving problems? Do you have any experience in the healthcare/medical field or are you interested in pursuing a career in the field? Are you looking for an opportunity to build a fulfilling career while working from home?

Join Us!

We're Sutherland, and we are seeking attentive, goal-oriented individuals to support the expanding needs of one of our largest health insurance company customers. In this role, you will be responsible for the following:

• Claims & Authorizations: Handle status inquiries, denial rationales, appeals, medical records, research, and EOBs/EOPs.

• Eligibility & Benefits: Verify provider participation, coverage, medical benefit grids, and credentialing.

• Call Handling: Document details, drive resolutions, explain next steps, and educate on self-service tools (e.g., Availity).

• Claims: Status, denial rationales, appeals, medical records, research/routing, EOB/EOP requests.

• Authorizations & UM: Status, denial rationales, utilization management appeals, prior auth verification.

• Eligibility & Benefits: Status, benefit grid interpretation, provider participation, credentialing.

• Call Handling & Admin: Thorough call documentation, resolving next steps, educating providers on self-service tools (Availity), and back-to-back call management.

• Pay & Schedule: $16/hour, paid training, Mon-Fri (8 AM-5 PM EST).

• Perks: Medical/dental/vision, flexible vacation (post-training), company equipment, EAP/wellness with a dedicated trainer, employee discounts, and 80% internal promotion rate.

Requirements

• Education & Experience: High School Diploma (or equivalent); 1-2 years high-volume call center experience.

• Skills: 35-40 WPM typing, strong written/verbal communication, active listening, problem-solving, and multitasking.

• Workplace & Tech: Dedicated quiet workspace, strict schedule adherence, and internet speeds of at least 10 Mbps download / 2 Mbps upload.

• Eligibility: Must be a US resident authorized to work in the US.

Preferred Qualifications

• 1-2 years in a medical office, healthcare insurance, billing/coding, or back-end processing.

This role is open to those eligible to work in the USA.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.