Sr Manager, Machine Learning

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Job Overview

The Sr Manager, Machine Learning at T-Mobile leads the strategy, architecture, engineering, and production delivery of AI, ML, and Generative AI solutions that advance business outcomes and customer experiences. This leader translates business opportunities into scalable, secure, reliable, and responsible AI capabilities, including predictive models, large language model (LLM) applications, retrieval-augmented generation (RAG), intelligent agents, and AI-enabled automation. The role directs multi-functional engineering teams and partners across product, data, cloud/platform engineering, cybersecurity, privacy, legal, and business organizations to move solutions from experimentation to production and sustain them through the full lifecycle. Responsibilities include technical direction, talent development, resource and budget planning, engineering standards, model and application evaluation, operational monitoring, and continuous improvement. By aligning AI engineering investments to enterprise priorities and measurable business value, this role strengthens T-Mobile's innovation, operational efficiency, and long-term technology capabilities.

Job Responsibilities:

• Leads the strategic implementation and operational management of AI and ML projects, ensuring alignment with organizational goals
• Coordinates multi-functional teams to integrate AI/ML models into business operations, enhancing efficiency and innovation
• Manages critical decisions related to team development, resource planning, and budget allocation
• Collaborates with various departments to ensure seamless operation and implementation of AI and ML technologies
• Drives advancements in technological capabilities through effective leadership and strategic oversight
• Evaluates project outcomes and adjusts strategies to meet business needs and technological trends
• Defines and governs end-to-end AI engineering practices for design, development, evaluation, deployment, monitoring, security, reliability, and lifecycle management of production AI/ML and Generative AI solutions.
• Leads the architecture and delivery of scalable AI solutions, including LLM-powered applications, retrieval-augmented generation (RAG), AI agents, and workflow automation, selecting approaches based on business value, risk, and technical fit.
• Establishes engineering standards and measurable outcomes for AI quality, safety, privacy, fairness, latency, cost, availability, and business impact; communicates delivery risks, trade-offs, and results to executive and cross-functional stakeholders.

Education and Work Experience:

• Bachelor's Degree and 7 years of related work experience OR combination of education and experience deemed equivalent (Required)
• 7-10 years Experience leading and managing a team in the field of machine learning or data science (Preferred)
• 4-7 years Experience with data querying, wrangling, cleaning, and feature engineering in big data environments such as AWS, Azure, and Google Cloud (Preferred)
• 4-7 years Experience building and deploying data mining, visualization, statistical modeling, and machine learning solutions using various supervised/unsupervised ML algorithms (Preferred)

Knowledge, Skills and Abilities:

• Leadership Strong leadership skills with the ability to lead and inspire cross-functional teams. (Required)
• Strategy Exceptional strategic thinking and problem-solving abilities, with a deep understanding of AI/ML technologies and applications. (Required)
• Collaboration Excellent communication, negotiation, and interpersonal skills to collaborate effectively with technical and non-technical stakeholders. (Required)
• Project Management Strong project management skills, with the ability to manage complex AI/ML initiatives and prioritize competing demands. (Required)
• Innovation Results-oriented mindset with a demonstrated ability to achieve AI/ML-related goals and drive innovation. (Required)
• Engineering In-depth knowledge and experience in engineering and artificial intelligence/machine learning, critical for the technical oversight and strategic implementation of AI/ML solutions. (Required)
• Generative AI and LLM Engineering: Preferred experience designing, evaluating, and deploying LLM-powered applications, prompt workflows, retrieval-augmented generation (RAG), and agentic systems in enterprise environments. (Preferred)
• MLOps / LLMOps and Cloud-Native Engineering: Preferred experience with automated model/application evaluation, CI/CD, model serving, observability, governance, and scalable AI platforms on AWS, Azure, or Google Cloud. (Preferred)
• Responsible AI and AI Security: Preferred knowledge of AI risk management, privacy-by-design, secure AI application patterns, model behavior testing, and human oversight for production AI systems. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No): No

DOT Regulated:

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $206,520 - $372,600National Base Pay Range: $172,100 - $310,500

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ377383¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder-it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth-and we applaud it. You’re unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.