Process Manager - Config Management

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Key Responsibilities:

• Hands-on expertise with Asset Manager Tool, ServiceNow, CMDB, CSDM, and SACM processes.

• Develop, implement, and maintain best practice standards, policies, and procedures for planning, recording, monitoring, and maintaining hardware and software assets.

• Design and implement continuous lifecycle management of configuration items (CIs).

• Ensure SACM processes are fit for purpose, compliant with regulations, and aligned with organizational norms.

• Responsible for process design, framework creation, and governance.

• Define and track Key Performance Indicators (KPIs) to measure process effectiveness.

• Manage new requirements and changes to SACM processes.

• Coordinate design work for CI and Asset discovery, integrations, and data import methods.

• Collaborate with IT stakeholders and business leaders to improve asset management practices and ensure cost-effectiveness.

• Support related IT processes such as Change, Problem, and Release Management.

• Monitor, review, and support audits, ensuring compliance with standards.

• Provide coaching and guidance to CMDB stakeholders to ensure strong understanding of configuration and asset management, including its link to Change Management and other ITIL processes.

• Represent SACM requirements in Demand Boards, prioritizing process-related IT developments.

• Evaluate and recommend new tools, technologies, and process improvements to enhance IT efficiency and effectiveness.

Looking for Early joiners within 30 Days only

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