Head - Information Systems
First seen by Alion on Nov 11, 2026.
Job role: Head - Information Systems
Reporting to: Director / Co-Founder
Job location: Head office - Bengaluru (J.P. Nagar)
Team: 6 - 7 direct reports, plus external implementation partners
Role Overview:
The role holder leads Information Systems (IS) - ERP and business applications, data, infrastructure, security and the in-house development team - and ensures technology delivers measurable value to the business. The role is expected to make AI a practical, everyday part of how IT builds and runs systems, and to help business teams adopt it responsibly.
Key Responsibilities:
Strategy and Planning:
- Own the technology roadmap aligned to business priorities; build the business case and ROI for every major spend and project.
ERP and Business Applications:
- Run and enhance Microsoft Dynamics AX 2012 (developments, maintenance, approval workflows, audit-ready controls) and the connected stack - POS, WMS, DMS, CRM and e-commerce.
Data and Customer Platform:
- Own the cloud data warehouse and pipelines (Google BigQuery) feeding the customer data platform - single customer ID, data quality, monitoring and backups, so business teams get correct and complete data.
AI and Automation:
- Identify and deliver high-value AI use cases across functions (e.g. finance, supply chain, customer service, video/vision); use AI coding assistants to speed up in-house development; set simple guardrails on data privacy, access and cost for AI tools.
In-house Development and Integrations:
- Lead the internal app team and partner integrations (APIs/webhooks with logistics, marketplace and SaaS partners); maintain engineering standards - source control, code review, CI/CD and documentation.
Infrastructure and Cloud:
- Manage on-premise servers, network, end-user support and cloud (Azure, GCP, AWS); keep an up-to-date inventory of accounts and servers and decommission what is no longer needed.
Security and Compliance:
- Protect company data - access management, key/credential rotation, vulnerability fixes, backups and recovery; compliance with the DPDP Act and statutory/audit requirements.
Budget and Vendor Management:
- Plan and track the IT budget; negotiate and manage vendor contracts, SLAs and payments; regularly benchmark and renegotiate recurring costs.
Team Management:
- Lead, coach and upskill a team of 6 - 7, including in AI tools; ensure knowledge is documented so no system depends on a single person.
What Success Looks Like in Year One:
- Stable AX, POS and data pipelines with monitored, reliable data flows to business teams.
- At least 2 - 3 AI or automation use cases live, with measurable time or cost savings.
- IT spend reviewed line by line, with unused systems and contracts closed.
- Every critical system documented, with a named owner and a backup owner.
Work Experience:
Must have:
- 10+ years in IT or business systems, with 3+ years in a leadership role.
- Strong functional and business-process depth across retail, supply chain and finance - this is a functional leadership role; hands-on coding is not required.
- Working knowledge of Microsoft Dynamics AX 2012 (or D365).
- Retail store / POS operations, WMS (Oracle) and online business sites.
- On-premise servers and cloud (Azure / GCP / AWS).
- Vendor negotiation and contract management.
Good to have:
- Hands-on use of AI tools (LLMs, AI coding assistants, automation) in real projects - not just awareness.
- Data warehouse / BigQuery and customer data platform (CDP) exposure.
- Modern development practices - Git, CI/CD, API integrations.
Qualifications and Skills:
Education:
- A bachelor's degree in computer science or information technology is required; master's degree is preferred.
Technical Knowledge:
- Cloud computing, network infrastructure, cybersecurity, data platforms and AI-based applications.
Soft Skills:
- Clear communication, problem-solving, team leadership, project management and a hands-on, cost-conscious approach.
Skills
IT Head, ERP, BigQuery, Cloud, Artificial Intelligence, Security, Project Management, POS, WMS, Dynamics AX