Head - IT Infrastructure & Security - IT Services
First seen by Alion on Nov 11, 2026.
Role Overview:
You will be responsible for leading and managing the organization's IT infrastructure, cloud environments, cybersecurity operations, and overall information security posture. You will ensure high availability of critical systems and engage directly with clients and external technology stakeholders.
Key Responsibilities:
1. IT Infrastructure Management:
- Lead and resolve complex L3-level technical issues across networks, servers, storage, cloud platforms, and enterprise applications.
- Manage, monitor, optimize, and maintain IT infrastructure to ensure high availability, performance, scalability, and reliability.
- Administer Active Directory, Identity Management, DNS, DHCP, VPN, firewalls, and endpoint management.
- Manage cloud and SaaS environments, including AWS, Microsoft Azure, and Google Workspace.
- Implement proactive monitoring, alerting, automation, and performance management solutions.
2. Cybersecurity and Compliance:
- Develop, implement, and enforce IT security policies, standards, and best practices.
- Manage security technologies including firewalls, IDS/IPS, EDR, antivirus, and identity management solutions.
- Lead security incident response, investigations, and remediation.
- Coordinate security audits, risk assessments, and penetration testing.
- Ensure compliance with ISO 27001, SOC 2, and GDPR.
3. Client Interaction and Technical Support:
- Engage directly with clients on IT infrastructure, cybersecurity, and technical governance.
- Provide expert L3 technical support for complex client issues.
- Participate in client onboarding, technical reviews, and security assessments.
4. Leadership and Team Management:
- Lead, mentor, and manage the IT and Security Support team.
- Define operational processes, escalation procedures, and technical standards.
- Manage relationships with external technology vendors and security partners.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 12 to 15+ years of experience in managed services, multi-client, or global IT environments.
- Industry certifications such as CISSP, CISM, CCSP, ISO 27001 Lead Implementer, or relevant cloud certifications (AWS/Azure).
Contact:
P.G. Ganesh,
Skills
IT Infrastructure, Information Security, Cyber Security, IT Operations, IT Governance, IT Compliance