ServiceNow CMDB Developer
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Location
In office (Bengaluru)
Seniority
Middle · 4+ years exp
Confirmed on the employer's own hiring board on Nov 4, 2026. First seen by Alion on Nov 3, 2026. Tata Consultancy Services scores A on the Alion truth index.
Overview
Company
Impact
Profile match
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and digital business solutions operating as the flagship tech subsidiary of the Tata Group. Headquartered in Mumbai, India, the company delivers end-to-end capabilities spanning cloud computing, enterprise platforms, cybersecurity, and artificial intelligence to major global enterprises. Employing over 500,000 professionals across dozens of countries, it stands as one of the world's largest IT outsourcing and technology transformation partners.
Role: Developer. Skills: Service Now. Experience: 4 - 14 Years. Qualification: Bachelor Of Technology
ServiceNow CMDB & Discovery Developer Location : PAN INDIA
Job Summary
Responsible for implementing, troubleshooting, and enhancing ServiceNow CMDB and Discovery modules, managing integrations, and ensuring system reliability through proactive maintenance and upgrades.
Essential Functions
- Analyze, troubleshoot, and resolve incidents for ServiceNow applications.
- Determine root cause (configuration vs defect) and provide corrective actions/workarounds.
- Deploy application upgrades, fixes, and perform operational maintenance.
- Respond to system health alerts and execute scheduled tasks.
- Conduct audits for preventive maintenance and report status.
- Adhere to ITIL guidelines for Incident, Problem, and Change Management.
- Drive high-priority incidents to closure and document root cause analysis.
- Provide break-fix resolutions, create scripts, resolve performance issues, and implement small enhancements.
- Customer management and effective call handling.
Analytical & Decision-Making
- Apply standards, tools, and methods appropriately.
- Demonstrate systematic problem-solving and clear communication.
- Plan, schedule, and monitor work to meet deadlines.
- Rapidly absorb new technical/business information and apply effectively.
Knowledge & Skills
- 3+ years hands-on development in CMDB and Discovery modules.
- Strong JavaScript skills; experience with notifications, email scripts, events, scheduled jobs.
- Familiarity with ServiceNow forms, UI policies, client/server scripts, Glide APIs.
- Integration experience (REST API, SOAP, LDAP, SSO) via MID Servers.
- Knowledge of ITSM processes (Incident, Problem, Change).
- Experience with workflows, catalog items, record producers, and reporting.
- Ability to troubleshoot Windows servers, networking concepts, and security.
- Hands-on with data sources, import sets, ACLs, update sets, and instance upgrades.
Preferred Qualifications
- ServiceNow Certified Systems Administrator.
- ServiceNow Implementation Specialist (CMDB/Discovery).
- ITIL V3/V4 Foundation Certification.
- Strong communication and presentation skills.
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