Technical Support-Data Analytics/Looker

Role: Support Executive. Skills: Data Analytics. Experience: 3 - 7 Years. Qualification: Undergraduate

Locations :

Chennai/Indore/Gandhinagar (As per candidate preference)

Job Requirements

3 to 7 Years of experience in Looker Studio,Original,Pro, Looker Cloud..

Experience and exposure in Google Cloud Data Analytics products like BigQuery,Storage, Airflow Composer, Dataflow, Pub/Sub.

Strong expertise in Troubleshoot data pipeline failures, latency issues, quota errors, Monitor system health and job failures.

Exposure in configuring and managing network devices and services

Own incidents end-to-end: triage, root cause analysis, resolution, and communication with stakeholders.

Strong knowledge in IAM, VPC, storage, quotas, and GCP project setup. Experience with Python, SQL, and Shell scripting for troubleshooting. Familiarity with CI/CD, Git, and Infrastructure as Code.

Strong analytical and problem-solving skills for production issues. Excellent communication skills to explain technical issues to both technical and non-technical stakeholders.

Use Cloud Logging, Cloud Monitoring to collect logs, metrics and traces of debugging. Reproduce the customer issues in the test environment and validate fixes before roll out.

Roles and Responsibilities

Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related

Providing technical assistance to users, both internal and external, through various channels

Communicating technical information clearly and concisely to users and stakeholders

Setting up and tearing down cloud resources (servers, storage, networks) as needed.

"Support with 24x7 operations (Rotational Shifts)

Own and resolve technical cases end-to-end

Ensure accurate documentation.

Meet defined SLAs and quality benchmarks while handling customer communications."