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Expert Site Reliability Engineer

Tawantech • Financial Software & Embedded Finance • Payment Processing & Gateways • Bachelor's Degree • 2 months ago
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Salary
≈ $41k – $114k per year (Estimated)
Location
In office (Riyadh)
Seniority
Senior
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Aug 31, 2026. Tawantech scores A on the Alion truth index.

Overview
Company
Impact
Profile match

Tawantech

Tawantech is a Saudi financial technology company that builds payment and digital banking infrastructure for institutions in the Gulf, operating in a market being reshaped deliberately by regulation. Saudi Arabia has pushed hard to move a heavily cash economy onto digital payments, licensing new payment providers and mandating instant transfer infrastructure, which created demand for local technology suppliers where almost none existed. Based in Riyadh, it develops payment processing, wallet and banking systems for banks, fintechs and merchants, and it recruits engineers into a market where domestic technical supply lags the pace of the reform programme.
tawantech.com • HQ: Riyadh, Saudi Arabia • Payment Processing & Gateways • Financial Software & Embedded Finance • 51-200 employees
Tech stack of Tawantech

Purpose:

To drive the reliability, availability, scalability, and operational resilience of critical technology services by applying advanced software engineering, automation, observability, and reliability engineering practices.

Main Duties and Responsibilities:

  • Define and implement advanced reliability engineering practices across critical technology services.
  • Establish and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and reliability targets.
  • Design automation to reduce manual operational activities and improve system resilience.
  • Develop and enhance monitoring, observability, alerting, and incident detection capabilities.
  • Lead technical analysis and resolution of complex production incidents.
  • Conduct root-cause analysis and drive permanent corrective and preventive actions.
  • Design solutions to improve system availability, scalability, capacity, and disaster resilience.
  • Identify reliability risks and recommend architectural and engineering improvements.
  • Drive performance engineering and capacity planning for critical services.
  • Provide advanced technical guidance and mentorship on SRE practices.
  • Promote automation and engineering approaches that reduce operational toil and improve service reliability.

Requirements

QUALIFICATIONS & REQUIREMENTS

  • Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field.
  • 5+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or related roles.
  • Strong experience in cloud platforms, Kubernetes, and production environments.
  • Strong knowledge of monitoring, observability, alerting, SLIs, SLOs, and reliability metrics.
  • Hands-on experience with automation, scripting, CI/CD, and Infrastructure as Code (Terraform).
  • Proven experience in complex incident management, troubleshooting, and Root Cause Analysis (RCA).
  • Strong understanding of high availability, scalability, performance engineering, capacity planning, and disaster recovery.
  • Experience driving reliability improvements and reducing operational toil through automation.
  • Strong analytical, problem-solving, and technical leadership skills.
  • Experience in Banking, FinTech, or Payment environments is preferred.
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