Enterprise Service Platform Support Engineer

Job Description

• Skill Set :

  Microservices SpringBoot

• Total Experience :

  7.00 to 10.00 Years

• No of Openings :

  1

• Job Post Date :

  21/10/2026

• Job Expiry Date :

  15/11/2026

• Domain :

  IT

• Location :

  PLANO [United States]

• Job Reference No :

  4114116

Job Summary

Enterprise Service Platform Support Engineer

Location - Plano TX

Role Overview

We are seeking a highly skilled Platform Support Engineer to ensure the reliability, performance, and scalability of our core Enterprise Service Platform. In this role, you will be the backbone of our production environment, monitoring complex distributed architectures, troubleshooting high-throughput data pipelines, and resolving critical infrastructure issues. You will bridge the gap between development and operations, ensuring our 24/7 enterprise services run seamlessly.

Technical Stack

• Languages & Frameworks: Java (8/11+), Spring Boot, RESTful APIs
• Streaming & Messaging: Apache Kafka (Topics, Consumer Groups, Connect, Cluster Management)
• Databases: MongoDB (Sharding, Indexing, Replication, Aggregations)
• Cloud Platform: AWS (EC2, EKS/ECS, MSK, DocumentDB, IAM, CloudWatch, S3)
• CI/CD & DevOps: Docker, Kubernetes, Jenkins, Terraform / CloudFormation

Key Responsibilities

Production Support & Incident Management

• Monitor, troubleshoot, and resolve Level 2 and Level 3 incidents for enterprise-scale Java and Spring Boot microservices.
• Manage and maintain high-throughput Apache Kafka clusters, optimizing consumer group lags, partitions, and message retention.
• Diagnose and resolve MongoDB performance issues, including slow queries, indexing strategies, and replication lag.
• Participate in a 24/7 on-call rotation to ensure platform uptime and meet strict Service Level Agreements (SLAs).

Cloud & Infrastructure Operations

• Support and monitor containerized workloads deployed across AWS environments (EKS, ECS, or EC2).
• Utilize AWS native monitoring tools (CloudWatch, X-Ray) and APM tools (e.g., Datadog, Dynatrace, New Relic) to proactively identify platform bottlenecks.
• Implement and manage infrastructure alerts to detect anomalies before they impact end-users.

Continuous Improvement & Automation

• Build and maintain automation scripts (Python, Bash) to automate repetitive operational tasks and self-healing mechanisms.
• Write detailed Root Cause Analysis (RCA) reports for major incidents and collaborate with engineering teams to deploy permanent bug fixes.
• Maintain up-to-date runbooks, deployment documentation, and architectural diagrams.

Qualifications & Experience

• Experience: 3+ years of experience in production support, SRE, or DevOps roles supporting enterprise distributed platforms.
• Java Expertise: Strong ability to read and debug Java code, analyze thread dumps, heap dumps, and memory leaks.
• Data & Messaging: Hands-on experience managing and troubleshooting distributed systems like Kafka and NoSQL databases like MongoDB.
• AWS Cloud: Solid understanding of AWS core services, networking (VPC, Route53), and security (IAM).
• Soft Skills: Exceptional problem-solving skills under pressure, clear communication skills, and the ability to explain complex technical issues to non-technical stakeholders.

The pay range for this role is $120,000- $130,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].”