Lead Service Management

Job Description

• Skill Set :

  Cross-Module Integrations

• Total Experience :

  5.00 to 9.00 Years

• No of Openings :

  1

• Job Post Date :

  07/10/2026

• Job Expiry Date :

  30/11/2026

• Domain :

  IT

• Location :

  HYDERABAD [India]

• Job Reference No :

  4111580

Job Summary

Key Responsibilities

1. Coupa Technical Implementation & Configuration

• Configure and customize Coupa modules including:
  • Procure to Pay (P2P)
  • Supplier Information Management (SIM)
  • Strategic Sourcing
  • Invoicing
• Support business requirements through system configurations, enhancements, and workflows.

2. Integration Development & Support

• Design, develop, and maintain integrations between Coupa and external systems (ERP as Oracle fusion).
• Work with:
  • APIs (REST/SOAP)
  • Flat files (CSV/XML)
  • Middleware platforms (Postman, MuleSoft, Dell Boomi, etc.OIC,PIPO)
• Monitor integration and perform proactive issue resolution.

3. Integration Error Handling & Troubleshooting

• Analyze and resolve integration failures and data inconsistencies.
• Perform root cause analysis for:
  • Data load failures
  • API errors
  • Mapping issues
• Implement robust error logging, alerting, and retry mechanisms.

4. Coupa Analytics & Reporting

• Develop and maintain:
  • Custom reports using Coupa Analytics
  • Dashboards for procurement insights
• Work with stakeholders to translate reporting needs into analytics solutions.
• Ensure data accuracy and performance optimization.

5. Business Process Support

• Collaborate with functional teams to understand procurement lifecycle:
  • Requisition to Payment (R2P)
  • Supplier onboarding (SIM)
  • Strategic sourcing events
• Provide technical solutions aligned to business workflows.

6. Testing & Deployment

• Perform unit, system, and integration testing.
• Support UAT cycles and production releases.
• Manage code/configuration migrations across environments.

7. Documentation & Knowledge Sharing

• Maintain technical documentation for:
  • Integrations
  • Configurations
  • Error handling procedures
• Provide knowledge transfer and user support where required