Tech Lead
Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on Oct 17, 2026.
Job Description
Skill Set :
SAP S/4HANA Implementation
Total Experience :
4.00 to 6.00 Years
No of Openings :
1
Job Post Date :
20/07/2026
Job Expiry Date :
31/10/2026
Domain :
IT
Location :
BENGALURU [India]
Job Reference No :
4097000
Job Summary
Location: SAP Labs, Bangalore
MEET CUSTOMER ENGAGEMENT ADVISORY
Customer Engagement Advisory (CEA) delivers advisory and support to customers and customer facing roles to drive foundational adoption of SAP solutions. Our ultimate objective is to continuously improve customer satisfaction, foster success in the cloud, and help customers become intelligent enterprises.
CEA plays a key role delivering strategic initiatives, proactively monitoring and driving effective risk mitigation. By conducting structured follow ups, coordinating ongoing quality checks, and enabling continuous process improvements, this role strengthens the connection between customers, front office teams, and SAP internal stakeholders, improving business continuity, accelerating value realization, and minimizing operational disruptions.
Together we Connect. Engage. Advise.
Key Responsibilities:
On Demand Advisory
The on demand 3rd party consultant will:
⿪
Be onboarded to SAP and Customer Engagement Advisory processes
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Follow SAPs security and privacy policies
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Upskill on tools and methodology as directed
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Execute specific initiatives* for selected customers relating but not limited to:
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Expert Guided Implementation (EGI) service positioning
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Go Live Check positioning and follow up
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Specific support advisory follow ups
* All initiatives will have prescribed execution steps with trainings.
⿪
Execute the tasks as per the prescribed execution steps, follow up actions as required, document the activities taken, report on initiative status and proactively raise awareness to SAP where a specified task cannot be executed or the outcome is not as expected.
WHAT YOU BRING
•
University degree (Bachelor‿s or higher) in Computer Science, Business Administration, or a related field.
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Experience in customer support, or service delivery.
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Good understanding of SAP solutions, landscapes, and typical customer challenges.
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Strong analytical and problem solving skills with the ability to prioritize issues by business impact.
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Excellent communication and stakeholder management skills.
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Ability to work independently as well as collaboratively across global and cross functional teams.
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Proactive mindset with a focus on continuous improvement and risk mitigation.