Test Lead - Engineer

Job Description

• Skill Set :

  SAFe Scrum Master

• Total Experience :

  3.00 to 12.00 Years

• No of Openings :

  1

• Job Post Date :

  30/10/2026

• Job Expiry Date :

  30/11/2026

• Domain :

  IT

• Location :

  TAGUIG [Philippines]

• Job Reference No :

  4115668

Job Summary

Job Title: Scrum Master ‿ Cloud Service Operations (L1/L2)

Location: Metro Manila, Philippines (Hybrid / Onsite)

Years of Experience: 7 10 Years

Job Summary

We are seeking an experienced Scrum Master to lead agile delivery for our L1/L2 cloud service operations within a leading fintech company in the Philippines. The ideal candidate will balance incident management and ticket resolution with planned improvement initiatives to ensure services operate within established SLAs.

Responsibilities

• Facilitate Scrum/Kanban ceremonies and manage boards with Work In Progress (WIP) limits and P1‿P4 classes of service.
• Oversee the flow of L1/L2 tickets on AWS and Alibaba Cloud; monitor SLAs and drive escalations to L3 and vendors as necessary.
• Coordinate major incident management bridges, conduct post incident reviews, and convert problems into backlog items.
• Drive initiatives for toil reduction, runbook automation, and shift left strategies from L2 to L1 support.
• Report on SLA compliance, Mean Time to Acknowledge (MTTA), Mean Time to Resolve (MTTR), and backlog health to client stakeholders.
• Support change management processes (CAB) and ensure audit readiness for standards such as BSP, ISO 27001, and PCI DSS.

Mandatory Skills

• 3+ years of experience as a Scrum Master for production support or operations teams.
• Strong understanding of ITIL v4 principles.
• Hands on experience with JIRA or ServiceNow ITSM.
• Experience in a 24x7 SLA driven support environment.
• Strong communication skills in both English and Filipino.
• SAFe Scrum Master certification is a deal breaker.

Preferred Skills

• Certifications such as PSM, CSM, ITIL 4 Foundation.
• AWS or Alibaba Cloud certification.
• Experience in fintech, banking, or payments sectors.

Qualifications

• Bachelor's degree in IT or a related field.
• Filipino citizen based in the Philippines; no visa sponsorship available.

Success Measures

• SLA compliance target of â¿¥ 95% per month.
• Month on month reduction in MTTR for P1‿P2 incidents.
• Declining trend in repeat incidents.
• Completion of Post Incident Reviews (PIR) for 100% of P1 incidents within 5 business days.

Working Conditions

This role requires availability during business hours with support for P1/P2 incidents and weekend change window support. Candidates must clear client background verification.