Production Support Engineer

We are seeking an experienced L3 Production Support Engineer with strong expertise in Splunk, Dynatrace, SQL, log analysis, and Java. The ideal candidate should have hands-on experience troubleshooting complex production issues, building monitoring dashboards, analyzing application logs, and performing root cause analysis (RCA) in enterprise production environments.

Key Responsibilities

• Provide Level 3 production support for business-critical enterprise applications.
• Troubleshoot complex application, performance, and production incidents.
• Design, develop, and maintain Splunk dashboards, alerts, and monitoring reports.
• Utilize Dynatrace for application performance monitoring (APM), distributed tracing, and identifying performance bottlenecks.
• Perform advanced log statement analysis, troubleshoot application errors, and create or enhance application logging for better observability.
• Write and optimize complex SQL queries for data validation, troubleshooting, and performance analysis.
• Perform basic Java coding, debugging, and minor code fixes to resolve production issues.
• Conduct root cause analysis (RCA) and implement permanent fixes for recurring incidents.
• Collaborate with development, DevOps, infrastructure, and database teams to resolve critical issues.
• Support incident management, problem management, and production deployments.

Required Technical Skills Proficiency

Splunk: Expert – Dashboard creation, SPL queries, log monitoring, and alert configuration

Dynatrace: Expert – APM, distributed tracing, performance monitoring, and troubleshooting

Log Analysis: Expert – Log statement analysis, creating logs, and troubleshooting

SQL: Expert – Complex queries, joins, stored procedures, and query optimization

Java: Basic to Intermediate – Coding, debugging, and minor fixes

Production Support: Expert – L3 troubleshooting, incident management, and RCA

Preferred Qualifications

• Experience supporting Java-based applications and microservices.
• Strong understanding of REST APIs, application integrations, and distributed systems.
• Familiarity with ITIL processes and incident management tools such as ServiceNow or Jira.
• Experience working in high-availability, business-critical production environments.
• Strong analytical, troubleshooting, and communication skills.

Mandatory Requirements

Candidates must demonstrate strong hands-on expertise in Splunk dashboard development, Dynatrace monitoring, advanced SQL, and application log analysis. Basic Java coding and debugging experience is essential.

Primary Focus: Splunk (Dashboards) + Dynatrace + Log Analysis/Creation + SQL + Java (Basic Coding).

Skills

Java, Log Analysis, Dynatrace, Splunk, Sql