Functional Specialist Administrator: Ret

Structural Information

Job number:                     10030483

Job title:                             Functional Specialist Administrator: Ret

Job grade:                         S5

Group/ BU:                       CSB

Division:                             CSB Retail

Span of control:               0-5

Reports to:                        Top Management

Core Description

Responsible to provide critical support to the CSB Retail Managing Executive and the Senior Management team. Specific focus will be on effectively managing retail portfolio queries. Continuously monitor performance of service providers/ dealers for channels and escalate non-performance. Enable and instil a strong customer focus within own environment in alignment with the overall CSB strategy.

Job Responsibilities

Generic Responsibilities (40%)

• Develop and provide management information that includes HR & Financial issues, Resource & assets, performance, as well as commitments (SLA's)
• Prepare and manage travel schedules for the ME & Senior Management
• Provide high level support regarding weekly statistics, Exco Issues, Budget, logistics, workshops & meetings, office functioning, as well as tracking of Performance Management
• Prepare, compile and validate documentation such as presentations, operational documentation, submissions, statistics, graphs, proposals, organograms, letters, memo's and agendas
• Keep minutes of management meetings and track emanating actions
• Network with relevant role players via meetings and conferences, discussion forums and committees
• Approve all expense requisitions in line with the division's framework
• Coordinate finances, assist with budget preparation

Functional Area Responsibilities (60%)

• Execute high level support functions to ensure that the business development, operational and office management are carried out effectively and efficiently.
• Ensure smooth communication between the MEs office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
• Manage escalation queries (cancellations, outstanding orders, applications)
• Responsible to take accountability for calls, prioritizing, resolving and providing feedback
• Manage and monitor performance of service providers/ dealers for channels
• Drive coordination of stock/ devices for vendors and customers on launches (both internal and external)
• Create and implement processes and templates for the channels
• Driving opportunities and sales for LTE Campaign management
• Digital Campaign Activity management

Core Competencies

FUNCTIONAL KNOWLEDGE
Business Administration; Financial Administration; Communication; Project management; Telkom Structure; Telkom policies and processes; Computer Software; English Language; Customer Care; Facilities; Systems; Office Equipment; Financial Acumen; ICT Industry; Mobile Products & Services; Consumer trends & products; Research methodology & tools
FUNCTIONAL SKILLS
Interpersonal; Analytical; Communicating; Problem Solving

ATTITUDES/ LEADERSHIP COMPETENCIES
Business Orientated; Diplomatic; Ethical; Goal Orientated; Responsible; Proactive; Dedicated; Accurate; Assertive; Integrity; Team player; Values Aligned with Telkom Values

Certifications

Education

NQF 6: National Diploma/ Advanced Diploma/ CertificateOR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate

Experience

5 Years relevant experienceOR 7 years experienceAdditional Information

Qualifications and Experience:

• Relevant diploma/ business related certificate.
• Relevant experience, of which 3 years must be in a high-level support environment, preferably in a retail environment.

Special Requirements:

• Ability to work under pressure.
• High levels of confidentiality: maintain customer confidence and protect operations by keeping information confidential.
• Integrity checking will be conducted.
• Maintain professional and functional area-specific knowledge.
• Smartly separate what must be done now, and what can be improved later.
• Maintain calm poise in stressful situations.
• Demonstrate consistently strong performance.
• Seek to understand Telkom strategy, market, technology, customers and stakeholders.
• Question status quo, re-conceptualise issues to discover practical solutions for hard problems.
• Ability to work in fast-paced and ever-changing environment.
• A self-starter, capable of acting on own initiative and proactively managing competing demands and pressures and able to multi-task effectively.
• Comfortable to delegate upwards to MEs direct team in order to effectively manage workloads.
• Make fast and timely decisions based on analysis and clear team goals.
• Ability to make sound judgements based on a combination of observation, analysis and experience.

Special Requirements

• Ability to work after hours

Physical Requirements

Key Stakeholders

• Consumer Business Exco
• Indirect Sales Management Team
• Other MEs Functional Specialists
• Relevant regional and national role players
• Customers
• Organised Labour