Infrastructure Administrator

What You'll Do:

• Perform day-to-day administration of enterprise infrastructure platforms, including systems, networks, cloud environments, and collaboration technologies, with guidance from senior team members as appropriate
• Support the configuration, monitoring, and maintenance of infrastructure systems to promote reliable performance, availability, and consistent operations
• Support identity and access management activities across directory services, access control systems, and enterprise SaaS platforms
• Perform routine infrastructure maintenance, including patching, backup validation, system updates, and configuration changes
• Monitor system and network health using enterprise observability tools; investigate issues, gather relevant information, and escalate when appropriate based on established procedures
• Execute and maintain scripts and contribute to automation efforts that reduce repetitive work, improve consistency, and increase operational efficiency
• Respond to service requests and infrastructure incidents; perform initial troubleshooting, collect diagnostic information, and contribute to root cause analysis in collaboration with other team members
• Participate in infrastructure projects and operational improvement initiatives, gaining hands-on experience with enterprise technologies and established infrastructure practices
• Create and maintain documentation for system changes, operational procedures, troubleshooting processes, and support activities to promote knowledge sharing and service continuity
• Follow established security, compliance, and data protection requirements in the administration and support of infrastructure systems

Required Skills and Experience:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
• 2+ years of experience in IT infrastructure support, systems administration, or a related role within cloud, hybrid, or on-premises environments
• Working knowledge of enterprise infrastructure technologies, including Windows and Linux systems, network services, Microsoft 365, and directory services such as Active Directory and Microsoft Entra ID
• Familiarity with public cloud platforms such as AWS or Microsoft Azure
• Familiarity with scripting and automation tools, such as PowerShell or Bash, to support recurring administrative tasks and improve operational efficiency
• Experience using system monitoring tools and performing routine infrastructure maintenance, including patching, backups, and system updates
• Understanding of identity and access management concepts within directory services, access control systems, or enterprise SaaS platforms
• Strong troubleshooting skills with the ability to follow documented procedures, analyze standard technical issues, and determine when escalation is appropriate

Preferred Skills and Experience:

• Relevant industry certifications are preferred, such as AWS, Microsoft Azure/Microsoft 365, CompTIA, Cisco, or equivalent infrastructure and cloud certifications