Onsite IT Support Specialist

About the company:

Tenarai design and implement the modern architecture and AI solutions that help businesses turn industry disruption into market leadership and competitive advantage.

We are seeking a proactive and service-oriented Onsite IT Support Specialist to join our team in Kraków. In this role, you will be the primary technical point of contact for local employees, responsible for delivering end-to-end hardware and software support, managing local IT assets, and maintaining system integrity. You will combine hands-on troubleshooting with process ownership, working closely with global IT teams and local leadership to maintain a seamless, secure computing environment.

Responsibilities:

• Maintaining the integrity of all computer workstations and associated software within the organization
• Placing orders and managing laptops' distribution
• Providing regular inventory of the IT equipment
• Handling onboarding/off-boarding processes from IT perspective and stewardship of the process
• Monitoring and ensuring that security software is installed, and policies are followed
• Act as the main point of contact for employees who are experiencing hardware & software issues including troubleshooting and identifying root cause of the problem
• Taking ownership of solving problems completely and giving comprehensive updates to local leaders
• Managing and monitoring incidents, cooperating with the Tenarai Service Desk
• Supporting services and technologies, including basic troubleshooting of PC connectivity issues, exchange, wireless equipment and telephone system (Must be willing and able to provide hands on technical support when required)
• Effective communication with employees and business partners. If needed escalating to appropriate groups to resolve problems
• Maintaining and updating technical documentation
• Cooperating with the internal team and external companies
• Driving Continuous Improvement initiatives
• Participating and assisting with global IT initiatives (where required)

Requirements:

• 3+ years of professional experience in an onsite IT support, desktop engineering, or technical service desk role within a corporate environment.
• Demonstrated proficiency in configuring, diagnosing, and repairing both Windows (10/11) and macOS environments.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, and LAN/Wi-Fi troubleshooting, alongside practical experience with Microsoft Active Directory (user/group management, domain joins).
• Professional fluency in English (verbal and written), with the ability to convey technical concepts clearly to both technical peers and non-technical stakeholders.
• Strong analytical problem-solving abilities, high attention to operational quality, and excellent time management to prioritize competing tasks independently.
• Administration and troubleshooting experience within Google Workspace
• Experience collaborating with enterprise ticketing systems

Benefits:

General benefits:

• Attractively located office with collaboration spaces
• Onsite parking space for employees
• Referral program with financial bonus
• Budget for development (including language courses and others), clear career path with the possibility to gain experience in the company operating globally
• Access to internal Learning Platform with multiple trainings oriented for professional growth

Lifestyle benefits:

• Access to MyBenefit platform (Multisport included)
• Team Building activities
• Charity initiatives
• Opportunities to be engaged in internal and external initiatives/ events
• Working environment promoting diversity and inclusion

Health benefits:

• Private medical care - Platinum Package
• Life Insurance